172 results found
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Stop overcharging for cancellation of bookings made in error
Why don't you have a process for ammending mistaken bookings. I obviously made an error due to my bank blocking my payment then allowing it , hence i booked the same dates twice and you insist on charging £40 and 7% of the balance. Not good enough.
3 votes -
Wake up the guru .... Error 503 Service Unavailable Service Unavailable Guru Meditation: XID: 193758595 Varnish cache server
ke up the guru .... Error 503 Service Unavailable
Service Unavailable
Guru Meditation:XID: 193758595
Varnish cache server
1 vote -
Fix review page!
Unable to send review as photo caption field required (even though no photos added)
1 voteThis has now been fixed.
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a phone number
you need to have a better system of contacting you. I have literally gone around in circles trying to contact you but to no avail. Your system just takes me back to where I started.
I need to cancel my booking and the site is not communicating with me. No answer on the phone or the emails I'm sending.
As you look after the site and customer you need to find a resolution to the problem.
I'm guessing you wont even respond to this!1 vote -
Can't unfavourite at all. Once they are on the list they won't remove.
Tried on both Laptop and Android phone.
1 vote -
look again at the prices your sites are charging this year absolutley disgusting
rethink as covid will not always be an excuse for profiteering
3 votes -
update Grandtully Campsite with new name and details as it is under new ownership
We found Grandtully Campsite via Google on your site as we are visiting friends in the area. We thought we'd pop by to see if there was any space. It is now known as Grandtully Station Campsite and has new owners, I think. Just in case anyone else gets confused looking for different signs. We's accidentally ended up a farm road as we thought there must be another one.
1 vote -
add a 'search by map feature
I really enjoy using your site to book campsites but it would be so much easier for me if you had a 'search by map' feature where I could select a map and zoom level and then see all campsites meeting my filter criteria on the map rather than having to select a campsite then open the map to see where it is.
1 vote -
Android app.
Provide a link to your android app that works or provide its name on Play Store. Currently the link provided doesn't work nor does searching for Pitchup. A pity as most "Campsite Finder" services use apps. That said your website and content is excellent!
1 vote -
send an invoice by mail
In France, works councils ask for a pitchup invoice as proof. In our case, they contribute up to 150 euros each year.
1 voteAs Pitchup is agent for the campsite, unfortunately invoice would need to be provided by the campsite as the legal contract is with the campsite.
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1 vote
These pitch features have now been added as filters to our search page.
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fix your search criteria.
most of the search results that came up, once i clicked on them - turns out not even available! a complete waste of my bloody time! also site is sooooooooo slow!
1 vote -
Please review your rating system as we think its very unfair.
We work hard to get a rise and if 1 customer dosent give us a 10 you knock us down a point, you also don't take the parks effect on a customer who has posted comments that are not true.
1 voteThanks for your feedback. The overall rating is based on a simple average, so any reviews greater than or less than the existing score have exactly the same effect on the overall score. All reviews have a comments section which you are able to use to set the record straight, and the customer is not permitted an additional chance to comment.
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Sort by price Is v important to me
Sort by price Is v important to me
1 voteThis is already available on our search page but you would need to enter dates first.
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Facture
Délivrez une facture en bonne et due forme, SVP.
1 vote -
Feature truthful reviews. I reviewed this site 2 years ago. This is not featured at all. The owner was far from helpful,rude and offensive.
Don't block the truth. The campsites may pay to be on your website but I won't use you again if my truthful review is removed from view
1 voteWe do not block the truth, but we only show the last 18 months’ reviews.
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SUGGEST A PHONE NUMBER THAT PEOPLE CAN CONTACT YOU ON WERE THERE IS A PROBLEM LIKE I HAVE BEEN TRYING FOR WEEKS
SOME ONE YOU CAN CONTACT ITS LIKE WE WE WILL TAKE YOUR MONEY BUT NOT SPEAK TO YOU AS YOUR CUSTOMERS ARE NOT WORTH TALKING TO. JUST GIVEN BULL SHIT THE SITE SAY CONTACT PITCH .COM WHAT A JOKE THEN I CANT TALK YOU BECAUSE YOU HAVE MADE SURE YOUR CUSTOMERS FEEL LIKE SCUM WHEN TRYING TO CONTACT YOU
1 voteThanks for your message. Our phone number appears in all booking confirmations and this line is staffed 7 days a week. You can also contact us via our contact form at www.pitchup.com/about/contact/.
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1 vote
We are sorry you found our email rude.
Minimum allocation requirements are shown in the portal process and we do need a reasonable amount of allocation to ensure our partnership starts on a positive note.
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add a delete button for a pitch type?
add a delete button for a pitch type?
1 voteThere should be a delete button for the pitch type on the pitch types page. Please contact enquiries@pitchup.com if this doesn’t appear.
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Pas de mail ou d'appel suite à une annulation de réservation?
Je n'ai pas d'idée particulière, juste cela serait pas mal de prévenir le client lorsque sa réservation est annulée.
Et non de la découvrir via le paiement qui ne s'est pas effectué.
Pour un leader de je ne sais trop quoi cela est très décevant.
Je ne recommande pas du tout ce site.1 voteNous sommes désolés d’entendre cela. Nous avons contacté le camping pour savoir pourquoi vous n’avez pas été informé de l’annulation et vous assurer que cette question sera résolue sous peu. Mes excuses pour le derangement.
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