Lack of booking confirmation to campsites.
Our booking details had not been passed onto campsite and so were not expecting us when we arrived. Site owner advised us that this was not the first time that Pitch Up had not let them know of bookings taken!! The site owners and ourselves, (both your customers) have been let down with lack of customer service. Perhaps this needs to be looked into and corrected before anymore unnecessary errors occur?
Mrs Elizabeth McLeish
shared this idea
Thank you for your feedback. We track delivery of all booking confirmations (you will also see the site’s email address at the top of the same confirmation you received), and all bookings are also visible in the park’s own Pitchup.com account. We will follow up with Quex Caravan Park as to why they are not receiving this but normally this is due to a campsite’s spam filter. Apologies for any inconvenience.