Please review your rating system as we think its very unfair.
We work hard to get a rise and if 1 customer dosent give us a 10 you knock us down a point, you also don't take the parks effect on a customer who has posted comments that are not true.
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Thanks for your feedback. The overall rating is based on a simple average, so any reviews greater than or less than the existing score have exactly the same effect on the overall score. All reviews have a comments section which you are able to use to set the record straight, and the customer is not permitted an additional chance to comment.