24 results found
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Review Scoring - Ask for justification for score(s) given
When users are giving scores about various camp-sites, they are asked to score in the relevant areas: Overall, Location, Value for money, Quality of Accommodation, Facilities/Activities, Customer Service, Child Friendliness, Cleanliness and WiFi.
When campers are giving these scores, they should be asked to give the reasons behind their score. This would help site owners to constantly improve their facilities and services they offer. For example, if an individual has had a good stay on which ever site they have stayed on, they could leave good scores (i.e. 9 or 10) for all areas. This does not, however, allow the…
8 votes -
Guests can add extras and amend booking on Pitch Up
Enable guests to have the ability themselves to amend their dates through Pitch Up or add extras after the booking is made
2 votes -
Distinguish between tents and trailer tents in your filters.
Because of our ground we can have trailer tents but not tents. This is very confusing when a customer selects tents on the filter and our site comes up, only for it to say not suitable for tents in the description.
2 votes -
allow for discount codes at checkout.
It would prove helpful when trying to promote our site through social media etc..
2 votes -
Add an "Important to know before arrival" section to the booking confirmation
How about having somewhere where we can enter information that folk will receive on their booking form and therefore stand some chance of them reading it before arrival?
I mean things like: “Please don’t bring your own wood as our young son provides this at a reasonable charge” or “we’ll charge your phone and no cost whilst you’re here”
Thanks
Jules
2 votesThe existing “Notices” field appears prominently on the booking confirmation email and page, as well as on each listing page. Please use the ‘request change’ button if you wish to add anything to this box.
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Embed booking facility in my website
I would like to embed my booking calendar in my website, does pitch up allow iframing or html pasting of the code so we can just stick to the one booking system as your works perfectly and our campsite is currently using you.
2 votes -
PHOTOS - Allow uploaded photos to be "live" or "hidden" to help admin managers
It would save a lot of time & effort if photos in the gallery could have a button to let them be "live" or "hidden".
For example, I was in the middle of uploading photos for a new pitch, when they were deleted by Pitchup as I had not completed the pitch yet (because you can't advertise a photo which you have no availability for & rightly so).
This would save campsite administrators a lot of time and give them more flexibility to test different photos and hopefully increase conversion rates.
Please vote Yes.
Thanks2 votes -
Show Loo of the Year Awards on listings
A very important consideration is cleanliness and facilities in the amenity block so this would be a useful award to show
2 votes -
2 votes
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A smaller "view us on pitchup.com" button
for if you don't have a lot of space to put the banner. Or have a restricted amount of space.
2 votes -
Tidy up the whose on site so yesterdays bookings are cleared by the time new bookings are arriving
Bookings page-filter-bookings currently on site. Tidy this up so yesterdays bookings are gone from the filter by the time todays bookings are arriving
1 vote -
I want to add a picture from Google Photos, but it doesn't work
When I try to upload a picture from Google Photos to my listing, the logo appears but then the process stops, doesn't work. This would be so much simpler if it worked, and it should. I'm up to date with Windows 11 and latest Chrome.
1 vote -
Get rid of outdate inaccurate AI comments
Ai comments generated from reviews are inaccurate and outdated by more that 6 months. Either update it or get rid of it. Not fit for purpose.
1 vote -
1 vote
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Fire Ban Flag. Site Safety
Some sites give us the option of setting a fire-ban status. With summers like this we need to show that open fires are not permitted on sites surrounded by crops and long grass. Need to be able to turn it on/off as weather permits.
1 vote -
Highlight en-suite facilities in glamping pods
I would like to see a filter added so guests can select en-suite. It is difficult to differentiate between those units which are plumbed in and provide a kitchen and bathroom within the unit as opposed to just sleeping accommodation.
1 vote -
Review Scoring - Areas are ambiguous
Quality of Accommodation - What does this mean? If someone stays in a site owned static caravan, for example, is the person is rating the caravan itself? Or the whole site, which would surely fall under 'Overall'. if someone was staying in a tent, what would they then be rating?
Maybe a little message shown to the user when they are reviewing to remind them what they are actually scoring for that particular section.
Also, if a site does not advertise to offer a WiFi connection, then a rating should not be allowed to be given, a N/A rating would…
1 vote -
Enable owners to charge their accidental damage deposit online as part of the booking process
With the huge growth in pre-erected units and huts etc it would make sense to be able to take these deposits at the time of booking and not upon arrival. People expect this to happen up front and it avoids awkward discussions upon arrival as well as unneccesary administration in a busy reception
1 voteWe would need to consider carefully the refund mechanism and also that Pitchup.com wouldn’t have visibility of the criteria. In the event of a dispute it would need to be clear that Pitchup.com wouldn’t be able to arbitrate. We’ll look into this.
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Instagram
I would like to add the link to my instagram in my camping page.
Thank you!1 vote -
staff log in with less admin rights?
Hello, is there anyway I can let our staff log in to update just availability? I don't want to give them my login and password in case they accidentally mess something up!
1 vote
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