45 results found
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Keep the calendar feed accurate
My calendar continues to show customers even though they have cancelled. This is confusing as I can think we are fully booked even though we actually have vacancies due to cancellations.
1 vote -
Maximum tent size
There is currently a field for pitch size which is used to determine the maximum size of tents. However, it would be better to separate pitch size and maximum unit size as the pitch may need to accommodate cars as well as units. IE, our pitches are 12x12 meters, but in odder to accommodate the customers cars, and ensure a 6 meter gap, the maximum tent size would be 8x8 meters.
1 vote -
Making it clearer on a non-facility site that customers must have their own chemical toilet to stay
On a site that has no toilet facilities, it needs to be made clearer to the customer that they must bring their own chemical toilet in order to stay. The current default description only states "This site has no on-site toilet and shower facilities.". Whilst an added descriptive can be added, this appears at the bottom of the Please Note section and is missed, leading to disappointed customers.
1 vote -
Remove customer review prompts.
Hi.
I have always preferred for our reviews to be organic, rather than promoted. I would much rather a customer be compelled by their own experience to leave a review, than be badgered by (who they will see as) me to leave a review.
The only exception to this would be Airbnb, as this also allows hosts to review guests, and positive reviews on both parts help guests and hosts find what is right for them.
Thank you
1 vote -
Defibrillator on site. Show we care for our customers!
Defibrillator on site. Show we care! How about a small symbol on site listings that have this lifesaving device on site. Many clients are retired. Having had a scare prompted us to invest in this equipment
1 vote -
Defibrillator on site. Show we care for our customers!
Defibrillator on site. Show we care! How about a small symbol on site listings that have this lifesaving device on site. Many clients are retired. Having had a scare prompted us to invest in this equipment
1 vote -
Customers should only be able to score on facilities which are available.
Customers should only be able to score on facilities which are available.
We don't offer Wifi for example and we received a 2/10 score which brought our overall score down.
2 votes -
Fire Ban Notice
Provide a clear indication on the booking page regarding the site fire safety status. We hire fire-pits in suitable conditions but again we have had to suspend them July. This seems to be more of a problem the last couple of years and were into it again this summer.
1 vote -
Add a maximum quantity of extras available on site
We only have grass pitches, of the 90 we have only 60 have an electrical hook-up, there should be a qty of extras available which we could set to 60, this would make our listing so much cleaner.
1 vote -
1 vote
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Please make it mandatory to provide a CAMC membership number for CAMC only sites
We often get bookings for our CAMC certified location where they have ticked that they are members but, when contacted to obtain their membership number, they confirm they aren't members and didn't know that we are only open to CAMC members despite it being mentioned many times on our page. Making inputting the membership number mandatory would stop these booking errors occuring.
1 vote -
Marketing Preferences
Currently, we are unable to contact customers who book through the platform for marketing purposes, as there is no option for guests to opt in to receive communications from the site they are booking with. This limits our ability to share important updates, future offers, and relevant information that could enhance their visit and encourage repeat bookings.
We would like to suggest the introduction of an opt-in feature at the point of booking, allowing customers to consent to receiving marketing communications directly from the venue. This would ensure compliance with data protection regulations while also benefiting both site operators and…
1 vote -
Suchfunktion Belegungskalender
Suchfunktion Belegungskalender
1 vote -
Please add an edit function for manually entered bookings
I would like to be able to edit externally booked reservations that were manually entered into Pitchup, without having to delete and recreate them first.
1 vote -
Forse dobbiamo cambiare il nome dell'annuncio?
Non ho mai ricevuto prenotazioni da voi quindi forse abbiamo sbagliato qualcosa nell annuncio, cambiamo il nome?
1 vote -
Rentable Boats on Pitchup?
Two sites have enquired to the possibility of having boats on Pitchup as an “atypical” rental product.
My suggestion is two-fold: 1. Enquire as to the feasibility of allowing rentable boats on Pitchup as a listing. 2. Modifying the portal Pitch type categories to allow for boats, not just moorings.Camping de la Rivière - Offers small boats that are fixed in place and operate in the same way that a lodge or mobil-home would, just on water.
https://www.campingdelariviere.com/en/accomodations/Why Not - Offers a more conventional boating experience. Moored in place overnight but free to move, sail around during the…
2 votes -
Terms and Conditions - Drones Options
Please could there be tick box options in the Terms and Conditions section with respect to flying of drones on site, e.g. permission required to fly drone, the flying of drones is not permitted etc. This has been triggered by a complaint regarding a breach of privacy.
1 vote -
FAQs regarding refusal of entry to site and customer flagging.
FAQ section on how to report a refusal of entry to a site to Pitchup would be appreciated. We’ve had an incident recently with a regular Pitchup customer that due to misbehaviour on arrival at the site, refusal of entry would have been preferred, but we are unaware of the Pitchup position on this. Although a rare and isolated matter, this type of situation does carry a risk of escalation, which it did in this case with further instances of misbehaviour for the duration of the stay. Whilst Pitchup has a process for handling an associated malicious review from the…
2 votes -
Staff Login with restricted access
Currently you can create a log in for just the bookings tab - however, staff can see the campsites total revenue at the top of the page - Not the kind of thing its appropriate for staff to see! Can this be taken off? It's ok for them to see individual booking cost of course, just not how much the campsite has made to date 🤣
5 votes -
Exporting stats as csv files
This should include:
- Bookings
- Listing Views
- Days booked in advance
- Duration
- Average Booking Value2 votes
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