39 results found
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Customers should only be able to score on facilities which are available.
Customers should only be able to score on facilities which are available.
We don't offer Wifi for example and we received a 2/10 score which brought our overall score down.
1 vote -
Fire Ban Notice
Provide a clear indication on the booking page regarding the site fire safety status. We hire fire-pits in suitable conditions but again we have had to suspend them July. This seems to be more of a problem the last couple of years and were into it again this summer.
1 vote -
Add a maximum quantity of extras available on site
We only have grass pitches, of the 90 we have only 60 have an electrical hook-up, there should be a qty of extras available which we could set to 60, this would make our listing so much cleaner.
1 vote -
1 vote
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Please make it mandatory to provide a CAMC membership number for CAMC only sites
We often get bookings for our CAMC certified location where they have ticked that they are members but, when contacted to obtain their membership number, they confirm they aren't members and didn't know that we are only open to CAMC members despite it being mentioned many times on our page. Making inputting the membership number mandatory would stop these booking errors occuring.
1 vote -
Marketing Preferences
Currently, we are unable to contact customers who book through the platform for marketing purposes, as there is no option for guests to opt in to receive communications from the site they are booking with. This limits our ability to share important updates, future offers, and relevant information that could enhance their visit and encourage repeat bookings.
We would like to suggest the introduction of an opt-in feature at the point of booking, allowing customers to consent to receiving marketing communications directly from the venue. This would ensure compliance with data protection regulations while also benefiting both site operators and…
1 vote -
Suchfunktion Belegungskalender
Suchfunktion Belegungskalender
1 vote -
Please add an edit function for manually entered bookings
I would like to be able to edit externally booked reservations that were manually entered into Pitchup, without having to delete and recreate them first.
1 vote -
Forse dobbiamo cambiare il nome dell'annuncio?
Non ho mai ricevuto prenotazioni da voi quindi forse abbiamo sbagliato qualcosa nell annuncio, cambiamo il nome?
1 vote -
Rentable Boats on Pitchup?
Two sites have enquired to the possibility of having boats on Pitchup as an “atypical” rental product.
My suggestion is two-fold: 1. Enquire as to the feasibility of allowing rentable boats on Pitchup as a listing. 2. Modifying the portal Pitch type categories to allow for boats, not just moorings.Camping de la Rivière - Offers small boats that are fixed in place and operate in the same way that a lodge or mobil-home would, just on water.
https://www.campingdelariviere.com/en/accomodations/Why Not - Offers a more conventional boating experience. Moored in place overnight but free to move, sail around during the…
1 vote -
Terms and Conditions - Drones Options
Please could there be tick box options in the Terms and Conditions section with respect to flying of drones on site, e.g. permission required to fly drone, the flying of drones is not permitted etc. This has been triggered by a complaint regarding a breach of privacy.
1 vote -
FAQs regarding refusal of entry to site and customer flagging.
FAQ section on how to report a refusal of entry to a site to Pitchup would be appreciated. We’ve had an incident recently with a regular Pitchup customer that due to misbehaviour on arrival at the site, refusal of entry would have been preferred, but we are unaware of the Pitchup position on this. Although a rare and isolated matter, this type of situation does carry a risk of escalation, which it did in this case with further instances of misbehaviour for the duration of the stay. Whilst Pitchup has a process for handling an associated malicious review from the…
2 votes -
Staff Login with restricted access
Currently you can create a log in for just the bookings tab - however, staff can see the campsites total revenue at the top of the page - Not the kind of thing its appropriate for staff to see! Can this be taken off? It's ok for them to see individual booking cost of course, just not how much the campsite has made to date 🤣
5 votes -
Exporting stats as csv files
This should include:
- Bookings
- Listing Views
- Days booked in advance
- Duration
- Average Booking Value2 votes -
1 vote
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Site owners able to edit marketing information so it reflects seasonal changes
Many things about the site are seasonal and time dependant. Bluebell and snowdrop walks just one coming up. Winter camping snowy specials. Easter egg finds in the chicken layers boxes. Local events bring in customers. All things we mention on other sites that allow us freedom of marketing narrative.
3 votes -
We should be able to advertise the opening times of our bar, kitchen, shops etc .. on a s dedicated section of our portal
Our Pub has our campsite attached to it. During low season, our opening times for the bar & the kitchen will vary, depending on trade. Several times we have campers turning up only to find that the bar is open but the kitchen is closed - this is not great for our customers if they have come with no food. I would also say this can affect campsites with shops etc....
3 votes -
Enable the ability for season open dates by pitch type
Enable the ability for season open dates by pitch type. We have some pitch types that have a different season length to others. I.e a grass pitch will have a shorter season than a hardstanding.
3 votes -
Paypal and debit cards + Announcement of manually entered arrivals via email
I primarily use Pitchup for my bookings, so two things would be very important to me: payments via paypal and debit cards + the automatic emails regarding upcoming arrivals should also include manual bookings.
2 votes -
Tidy up the whose on site so yesterdays bookings are cleared by the time new bookings are arriving
Bookings page-filter-bookings currently on site. Tidy this up so yesterdays bookings are gone from the filter by the time todays bookings are arriving
3 votes
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