FAQ section on how to report a refusal of entry to a site to Pitchup would be appreciated. We’ve had an incident recently with a regular Pitchup customer that due to misbehaviour on arrival at the site, refusal of entry would have been preferred, but we are unaware of the Pitchup position on this. Although a rare and isolated matter, this type of situation does carry a risk of escalation, which it did in this case with further instances of misbehaviour for the duration of the stay. Whilst Pitchup has a process for handling an associated malicious review from the customer to protect the business from reputational harm, a means to formally report and record incidents would be appreciated (as staff safety is also a concern). Where a customer is flagged to deny further bookings at a single site, other sites may not be aware that the flagging has been made and that the customer is of concern.