Problem with Cyrillic character encoding in booking confirmation emails
Dear Pitchup team,
I would like to bring to your attention an issue with the booking confirmation emails sent from Pitchup.com. When receiving these emails in Gmail, the text in Russian appears incorrectly encoded. Instead of displaying readable Cyrillic text, the content contains raw HTML character entities.
For example, instead of: Благодарим за бронирование!
The email shows: Благодарим за бронирование!
This makes it very difficult to read the message and understand the booking details.
It seems that HTML entities (e.g., Б, л, etc.) are used even in the text/plain part of the email, and Gmail does not render them properly. Ideally, the plain-text part should include normal UTF-8 encoded characters without HTML entities, and the HTML part should render as expected.
Could you please forward this feedback to your development or email delivery team?
Thank you for your assistance, and thank you for the otherwise excellent service.
For example, instead of:
scss
Копіювати
Редагувати