Problem: unable to facilitate an offer set-up, e.g. the CAMC group: https://pitchup.my.salesforce.com/0012000000NCIHK has a one-night free offer when you buy a membership: https://www.caravanclub.co.uk/membership/. We can only add this offer as text, and it means the 1 night free will be used on the CAMC website, so the customer is taken away from our platform

Intention: facilitate the offer and keep the customer on our platform. Code entering field giving customers one night's worth of credit when redeeming the code (a 'Pitchup wallet' for customers is on the suggestions sheet row 68: https://docs.google.com/spreadsheets/d/19J3MMxCFkx5crhpSNMRYnZa1QnZ2MnYOjNeu9Tp3lVI/edit?gid=0#gid=0&range=68:68 and linked to the relevant UV: https://pitchup.uservoice.com/forums/940750-pitchup-team-suggestions/suggestions/44858419--pitchup-wallet-or-gift-card-for-guests)
Time: all year round (likely used more during busier booking periods), but this offer is only valid between 1st April and December 2026
Customer: site owner; this is a huge strategic group in the UK
How big: not a common request as far as I'm aware, but the use of a wallet-like feature for credit could also be beneficial for CS to minimise inbound requests when credit is offered as a gesture