172 results found
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1 vote
Thank you for your feedback. We do display the arrival times permitted on the listing page (Policies) and booking page, but please contact the campsite directly who may be able to make an exception in this instance.
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Thankyou
Would just like to say thankyou to Sarah from pitchup for getting back to me so quickly and to Jackie at Peartree
1 voteThanks!
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1 vote
You can access historical invoices by selecting the dates in the booking tab, clicking ‘Apply’, then ‘VAT information’.
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check details of Llwyn Onn are correct?
looks like Llwyn Onn does not actually have an indoor swimming pool, from reading its website. Is this an error on your site?
1 voteThanks, now corrected
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fix bugs
I am trying to work through your website a) to setup my allocation and b) to build an integration to work with your API. Unfortunately I keep hitting glitches with your website - for example charge types which will not save, extras which won't attach. Now I get an internal server error when I try to go to the rates tab. Help!
1 voteThis error has been fixed.
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1 vote
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changing how you update the allocation
please put it back to how it was! Sometimes, the allocation changes without me even touching a number! It's too easy to scroll onto a different date. I would prefer it if you had to click the box first. Then, once entering the date, it never saves (well, after three or four goes and then only does a date at a time if lucky, I click next or previous, it asks me yet again to enter my password, come back to it and it's still not updated....so perhaps an apply button on the page too, if it stays like it…
1 voteShould be fixed now:
a) Allocation unaffected by mouse wheel
b) Saves automatically with a tick to confirm
c) Works consistently
d) Doesn’t log you out
e) Can now update it very rapidly by using the tab key -
ChrisHayes
Educate people that the review is about the site and surroundings not the neighbours......... Why do people write stupid reviews :-)
1 vote -
1 vote
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1 vote
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Fix buttons so they work for me!
I can't use the 'Add pitch type', 'Batch update rates' or 'Batch update allocation' buttons - the buttons simply don't do anything. I'm on a Mac and have tried Safari, Firefox and Chrome. I've tried turning off 'block popups'.
1 vote -
fix bug
i cant read or book any of the properties
1 vote -
1 vote
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Fix bug
I can't book through your website ?? When I press book now nothing happens ???
1 vote -
move feedback tab
To bottom of screen so it doesn't get in the way on a tablet
1 vote -
Take down your 'gay friendly' rating
It is illegal to discriminate against gay people so being 'gay friendly' suggests the possibility of not being 'gay friendly'. This is insulting: you wouldn't advertise a campsite as being 'female friendly', 'black friendly'.
5 votes -
Add a column to your down load repoer
To show balance remaining to be paid by the customer to the campsite
1 vote -
Offer Refund on deposit
If no response to emails or phone calls are made about booking and then campsite does not allow admission because of their lack of communication, and where as the time restriction on late arrival is not stated, booking fee should be rightfully refunded
1 voteWe do offer refunds in exceptional circumstances. Please contact enquiries@pitchup.com with details of your booking.
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PitchupApp for ANdroid
I have seen at http://www.pitchup.com/news/article/2012/apr/01/space-my-tent-app-ensures-campers-wake-happy/, that there is a IphoneApp. But I did not find a app for android. It would be nice, if this app would be also available for Android.
3 votesHi, we’ve just launched our Android app at https://play.google.com/store/apps/details?id=com.pitbot.pitchupcom. We hope you enjoy using it!
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Lack of booking confirmation to campsites.
Our booking details had not been passed onto campsite and so were not expecting us when we arrived. Site owner advised us that this was not the first time that Pitch Up had not let them know of bookings taken!! The site owners and ourselves, (both your customers) have been let down with lack of customer service. Perhaps this needs to be looked into and corrected before anymore unnecessary errors occur?
1 voteThank you for your feedback. We track delivery of all booking confirmations (you will also see the site’s email address at the top of the same confirmation you received), and all bookings are also visible in the park’s own Pitchup.com account. We will follow up with Quex Caravan Park as to why they are not receiving this but normally this is due to a campsite’s spam filter. Apologies for any inconvenience.
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