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210 results found

  1. Please add roof box tent to your list of types of accommodation

    Please add roof box tent to your lists of accommodation. Site owners say it’s in your hands not theirs

    16 votes
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    Completed  ·  8 comments  ·  Admin →

  2. Make it less misleading

    When searching for an electric tent pitch, the thumbnail in the search shows an electric pitch cheaper than when you click through, screens shots attached showing "electric pitch: £26.40 per night" but when you click through, it shows that's actually the NONELECTRIC pitch price, and the electric pitch is £31.60 per night. This makes it very hard to see the actual price per night while searching

    1 vote
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    Completed  ·  0 comments  ·  Admin →

  3. Stop Constant Password Reset Messages

    Everytime I login I get Password Reset email regardless of whether I login via Google or Facebook. I have never requested a rest but the email comes each time I login

    1 vote
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    Completed  ·  0 comments  ·  Admin →

  4. Make this work with Apple phones! Pictures don’t load and just can’t use it without it glitching. Very frustrating whilst using

    Can’t use this with Apple mobile.
    Doesn’t load pictures and just a very glitchy overall experience! Very frustrating to use

    1 vote
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    Completed  ·  0 comments  ·  Admin →

  5. Stop charging more than 25% mark up on the price that can be booked directly on campsite own websites

    3 votes
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    0 comments  ·  Admin →
    Completed  ·  AdminPitchup.com (Admin, Pitchup.com) responded

    We do not allow UK sites to be marked up but sites do set their prices directly on Pitchup.com - please contact us and we will investigate further: www.pitchup.com/about/contact/

  6. Stop overcharging for cancellation of bookings made in error

    Why don't you have a process for ammending mistaken bookings. I obviously made an error due to my bank blocking my payment then allowing it , hence i booked the same dates twice and you insist on charging £40 and 7% of the balance. Not good enough.

    3 votes
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    Completed  ·  1 comment  ·  Admin →

  7. Wake up the guru .... Error 503 Service Unavailable Service Unavailable Guru Meditation: XID: 193758595 Varnish cache server

    ke up the guru .... Error 503 Service Unavailable

    Service Unavailable
    Guru Meditation:

    XID: 193758595

    Varnish cache server

    1 vote
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    Completed  ·  0 comments  ·  Admin →

  8. UX UI...are you in 1990?

    Amazing site, huge potential...
    I came here as a camper

    The UX is just... like... a blind man into the woods.

    I'm a Product / Service / UX UI / Magic Designer

    HTTP://mikefox.co

    Mike Fox

    1 vote
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    Completed  ·  0 comments  ·  Admin →

  9. Fix review page!

    Unable to send review as photo caption field required (even though no photos added)

    1 vote
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    0 comments  ·  Admin →

  10. a phone number

    you need to have a better system of contacting you. I have literally gone around in circles trying to contact you but to no avail. Your system just takes me back to where I started.
    I need to cancel my booking and the site is not communicating with me. No answer on the phone or the emails I'm sending.
    As you look after the site and customer you need to find a resolution to the problem.
    I'm guessing you wont even respond to this!

    1 vote
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    Completed  ·  0 comments  ·  Admin →

  11. Can't unfavourite at all. Once they are on the list they won't remove.

    Tried on both Laptop and Android phone.

    1 vote
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    Completed  ·  0 comments  ·  Admin →

  12. look again at the prices your sites are charging this year absolutley disgusting

    rethink as covid will not always be an excuse for profiteering

    3 votes
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    Completed  ·  1 comment  ·  Admin →

  13. update Grandtully Campsite with new name and details as it is under new ownership

    We found Grandtully Campsite via Google on your site as we are visiting friends in the area. We thought we'd pop by to see if there was any space. It is now known as Grandtully Station Campsite and has new owners, I think. Just in case anyone else gets confused looking for different signs. We's accidentally ended up a farm road as we thought there must be another one.

    1 vote
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    Completed  ·  0 comments  ·  Admin →

  14. add a 'search by map feature

    I really enjoy using your site to book campsites but it would be so much easier for me if you had a 'search by map' feature where I could select a map and zoom level and then see all campsites meeting my filter criteria on the map rather than having to select a campsite then open the map to see where it is.

    1 vote
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    Completed  ·  2 comments  ·  Admin →

  15. send an invoice by mail

    In France, works councils ask for a pitchup invoice as proof. In our case, they contribute up to 150 euros each year.

    1 vote
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    0 comments  ·  Admin →

  16. Rethink your policies

    I had booked a stay at a holiday park in Devon. This has today been cancelled by the holiday park due to Covid 19. The holiday park stated that because I booked through Pitchup that Pitchup were responsible for refunding me. Pitchup have refused. They have refused to refund me and have offered me 'future credit'. Future credit in these times of uncertainty is absurd. We don't know if we are going to have any airlines left, let alone camping-booking websites. Why should Pitchup keep my money when it was not me that cancelled the holiday. Future credit is ridiculous;…

    4 votes
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    Completed  ·  1 comment  ·  Admin →

  17. Have facility to see "favourites" on a map

    1 vote
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    0 comments  ·  Admin →

  18. state on search page twin axle welcome, and electrical ampage required, very frustrating to find a site, only to find out low ampage or twin

    1 vote
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    0 comments  ·  Admin →

  19. fix your search criteria.

    most of the search results that came up, once i clicked on them - turns out not even available! a complete waste of my bloody time! also site is sooooooooo slow!

    1 vote
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    Completed  ·  0 comments  ·  Admin →

  20. Stop adding unavailable sites

    When I enter all my requirements thew searchcengine still offers me sites that are unavailable. This is beyond useless.

    1 vote
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    Completed  ·  0 comments  ·  Admin →
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