Help us improve! (provided by Uservoice)

Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

Help us improve! (provided by Uservoice)

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  1. HSE state 5 toilets for between 76-100 people on a construction site- its the law! pitch up should only list camp sites (especially pop up sites) on this basis - toilet facilities ate falling way below an acceptable level on this site - lets get it sorted!!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Sorry about the rush. Need a way of entering information as a booking from a manager to avoid the potential for duplication. We take some bookings direct (apols but that's like) and i'd like a way of putting that info into the system (for record keeping, safety etc). Any thoughts?

    Great job guys.

    John

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks John – we’ll look into this but it’s unlikely we’d be able to build something soon. We do recommend ring-fencing a subset of pitches as our allocation, to avoid double bookings and avoid the need to synchronise other booking channels.

  4. i think it would be a great idea to show the prices per night for a caravan or campervan & per person etc. :)

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  5. 1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. cannot save new settings? no save button

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  7. 1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. After inputting the dates in and available campsites are displayed once you choose the one you like it then tells you your dates are unavailable. Waste of time.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is normally a temporary issue when the campsite owner has just updated their allocation, or someone else has bought the last remaining pitch before you reach the final page. Are you seeing this on other pages or just Bucklegrove?

  9. can you please edit our campsite name to Stonehenge Campsite

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We can change the name but facebook likes can only be attached to one URL, so these would be lost. Please confirm you still wish to go ahead. Could you also please amend your listing to clarify whether electric is included in the pod and campervan pitch: if so the extra should not be applied to those pitch types and the cost needs to be built into the pitch type. Please also state the policy on pup tents, awnings and gazebos for all pitch types. Thanks.

  10. you should have different location areas within the different countries of the area you would actually like to visit, e.g. north wales, south wales, or even more exact an area such as wales, Wrexham

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  11. i search for hull, east yorkshire i get solihull, i search for yorkshire i get gloucstershire, i search north east england i get dorset? WTH?? i click to choose region - there is no map?? options show sort by price in one window, not in the next.... a really good idea guys and would have saved me a shed load of time but your site is rubbish!

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  12. 1 vote
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  13. For example, for tourist board accreditation - especially as there is nowhere to add that we are now have our Verified Accommodation certification from the Welsh Tourist Board (there is no 0-5 scale, it's either verified or it isn't)

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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Hello, is there anyway I can let our staff log in to update just availability? I don't want to give them my login and password in case they accidentally mess something up!

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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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  16. If I type in New Forest or Peak District it doesn't recognise the location. Search should be enabled by popular search entries not limited to counties. Even if there is a way it is not straightforward/user friendly and the best way is through the standard search bar

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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. How about having somewhere where we can enter information that folk will receive on their booking form and therefore stand some chance of them reading it before arrival?

    I mean things like: “Please don’t bring your own wood as our young son provides this at a reasonable charge” or “we’ll charge your phone and no cost whilst you’re here”

    Thanks

    Jules

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The existing “Notices” field appears prominently on the booking confirmation email and page, as well as on each listing page. Please use the ‘request change’ button if you wish to add anything to this box.

  18. Unable to pay by debit card. Card declined is a rather useless user feedback. Tried multiple times but with this response it is just a game of hit and miss.
    I am using my card almost every day for online payments.

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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. an amendment button where customers can simply put in their original booking ID, select extras and then make an additional payment - you are losing out on extra commission by not doing this and the customer satisfaction rate will go even higher!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for this suggestion. Adding extras is a fairly rare requirement on the whole but we are working on a solution to amend all aspects of the booking, which is unfortunately not a trivial change.

  20. With the huge growth in pre-erected units and huts etc it would make sense to be able to take these deposits at the time of booking and not upon arrival. People expect this to happen up front and it avoids awkward discussions upon arrival as well as unneccesary administration in a busy reception

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We would need to consider carefully the refund mechanism and also that Pitchup.com wouldn’t have visibility of the criteria. In the event of a dispute it would need to be clear that Pitchup.com wouldn’t be able to arbitrate. We’ll look into this.

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