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Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

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243 results found

  1. For years I have submitted amendment requests via the Pitchup portal; no-one ever did anything about them and I always had to contact a "Manager". Recently, the "Manager" suggested I contact them direct...guess what ?!

    I sent my request on 28/7...no reply
    I chased it on 7/8...no reply
    It's now 12/8 so what do I do ?!

    I understand that people might be on holiday but have you heard of the auto-reply/auto-responder ?????

    2 votes
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  2. Have staff available to tell people to shut up after 1030 pm people ignored this some going on until 1 in morning. Yurts especially being very loud showing no consideration for others. Staff should warn these people.

    2 votes
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  3. I would find it so helpful to be able to search availability across an extended period when I am flexible on dates (eg search for any seven nights between 1st and 31st august) At the moment I would love to book a last minute break over the school holidays (and would have booked a school holiday break earlier) and can go any time in august and am flexible on location. I can only search specific dates at the moment which makes searching difficult as I have to keep retrying with different dates.

    2 votes
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  4. 1 vote
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  5. 4 votes
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  6. A lot of campers who prefer hammocks find it hard to find a campsite on pitch up.
    Adding the option for sites with this available would make a huge difference.
    Surely it’s a matter of an additional box to tick?

    1 vote
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  7. 2 votes
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  8. To whom it may concern,

    We was recommended your campsite from family and friends. We was staying with you from the 21st to the 25th of August 2023.
    On arrival , we was notified that the power and electricity was out but would be back on shortly. However , the power continued to be unstable from the 21st to the 22nd, from when a new generator got delivered . Over the course of the two days , we was unable keep our fridge cooled as well as cook on site. In which a lot of food was spoilt due to…

    1 vote
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  9. Due to increased popularity coukd you start including roof top tents as an option, so the sites are aware and can site you accordingly...

    3 votes
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  10. Amending a booking is not great. I have contacted the site through the link on the booking confirmation. The site has told me I now must contact Pitchup to ensure the correct balance is taken when my balance is due, but there is no facility for me to do so. Everything on Pitch up directs me to contact the site. Your site on my booking list says the information will not be updated if I have contacted the site. Very confusing

    2 votes
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  11. The map search view shows ferries at "Sharpness Old Docks" and "Lydney Harbour".

    There''s definitely no ferry anywhere at Sharpness and I can find no evidence to suggest there's one at Lydney either.

    These markers should be removed.

    4 votes
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  12. Within the description of the available facilities it would be very helpful if there was a general section attached to the website where there were definitions of what was included within each of the available facilities for example does “Toilet Block” include waste disposal from Motorhome cassette style toilets or is this defined in “Fully Serviced” or in “Portaloo” or only in “Chemical Disposal”. Where “Water” is shown as an available facility is this at each pitch or is this a communal facility where you can fill up a Motorhome?. What is included within “Charging facilities”? I do not see…

    2 votes
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  13. If a Campsite isn't fit for use it needs to be acknowledged. Ashton Hall Campsite is appalling. The pitches have no stone and are full of moss and mud. The road is a danger to our vehicles. If you happen to come across the owner/manager beware as he is very aggressive in his nature. We arrived and left the same day due to how awful the man was to both myself and my husband. Other customers were complaining about the mud saying their outfits were filthy. I lost £140, they wouldn't refund me. I felt abused enough to raise a…

    2 votes
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  14. So many 'dog friendly' pitches have dog breed restrictions on them and as a family with staffys it is hard to remember which sites allow them and which do not when I am searching. A simple option to hide the ones that I cannot use would be really helpful. I'm sure this option would come in handy for many other uses too.

    4 votes
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  15. 1 vote
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  16. There are some sites I'd like to exclude from searches for various reasons however there's no way to exclude or hide sites

    4 votes
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  17. The ability to share places seems to of vanished since the website changed on mobile.
    Its making it very difficult to arrange trips with other people when you can't send links externally.

    1 vote
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  18. Stop launching new web pages when searches are returned. This clears the cache and previously applied filters and results in incorrect bookings.

    1 vote
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  19. Do you offer a web affiliate programme for other website owners, wishing to generate additional search traffic and enquiries?

    1 vote
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  20. Add a filter to the website that shows campsites that have hammocks available or allow people to hang hammocks on their site.

    1 vote
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