Help us improve!

Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

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  1. It's an important consideration for all campers

    82 votes
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  2. Allow to search for tent sites that have electric hookup. Spent so much time seaching for sites with electric hook up, only to find its for tourers or caravans.

    17 votes
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  3. every time I search for a tent site I keep coming up with caravan sites why can#'t people with tent needs find just tent sites.....don't care what other stuff is there when I get there, just need to know I can pitch a tent
    Also sick and tired of keying in Ulverston and getting sites up near keswick and coniston

    13 votes
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    All sites in a tent search will accept tents. They may also accept caravans. You’d like a search for sites that only accept the tent category, and not motorhomes, glamping or tourers. Correct?

    Re Ulverston sites, this is determined by what’s in the address – sometimes a site in an outlying village may have Ulverston as its postal town.

  4. Dog searches need to be clearer with the option to put down how many dogs you have and find sites that will take that many

    9 votes
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  5. i thinking about perhaps maybe doing lots (like a month or two or until my 3 month visa runs out) of walking, with a tent. How much do I need to budget for "accommodation"?

    8 votes
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  6. I don't want to have to tell the booking engine each time I use it that my tent requires a certain pitch size, nor do I want to say that I am 2 adults and 2 children (and their ages). When I book I generally need the same size pitch with or without electric hookup - so you should be able to remember that and only show me sites that can accommodate me!

    4 votes
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  7. There is a site behind where I live in breach of all planning permission where users go and have no idea! The users I have met are quite appalled that they had no idea. They would have liked to know before booking!

    4 votes
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    Thank you for your message. Campsites do not necessarily need planning permission to operate however we react to any concerns raised. Without knowing which campsite you are referring to, it is difficult for us to implement your suggestion :-)

  8. A link on your account that allows you to chip away at the full price of the holiday in advance without being asked for money on a set date. Ie pay off £20 her or £40 there a week or fortnight

    3 votes
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  9. enable visitors to website to ask questions etc via live chat...try www.click4assistance.co.uk

    2 votes
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  10. Is there any way we can encourage customers to tell us their estimated

    Please could you add a compulsory time of arrival (ETA) because when we receive the booking from you I still have to ring them up or send an email to ask them their ETA. I know you have it on your system but customers do not seem to be filling it in. Can you help at all?

    2 votes
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  11. ...so that I can select a number of campsites that sound cool and narrow down my search

    2 votes
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  12. Put available dates up first

    2 votes
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    Thanks for your feedback. We already show available dates in calendars within each pitch type on each listing page, and show sites with availability first in search results. Were you having difficulty on the search page or listing page?

  13. an amendment button where customers can simply put in their original booking ID, select extras and then make an additional payment - you are losing out on extra commission by not doing this and the customer satisfaction rate will go even higher!

    2 votes
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    Thank you for this suggestion. Adding extras is a fairly rare requirement on the whole but we are working on a solution to amend all aspects of the booking, which is unfortunately not a trivial change.

  14. It's not clear whether campervans (e.g. a VW AutoSleeper) are classed as a motorhome or a tourer (which is what? A caravan?) or whether they are not allowed at all.

    2 votes
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  15. for if you don't have a lot of space to put the banner. Or have a restricted amount of space.

    2 votes
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  16. Cross Key's site Sommerton states this site is Adults Only but camping bank holiday weekend and there are children here!

    1 vote
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  17. There's a JS error in all desktop and mobile browsers. Nobody can book. On pressing 'Book Now' the payment form is shown briefly, then the page redirects to listing. You can stop the form refreshing by pressing <Esc> key quicky, but the ability to enter card details is disabled. Also the page shows 'Your stay is no longer available'

    1 vote
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  18. We like to give customers the option to donate £1-£5 to the AONB who look after the beutiful landsacpe that surrounds out site and upon which many of of our campers stroll. A simple dropdown box would suffice. Clearly we'd ask you to allow for this post commission calculation!

    1 vote
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  19. With the huge growth in pre-erected units and huts etc it would make sense to be able to take these deposits at the time of booking and not upon arrival. People expect this to happen up front and it avoids awkward discussions upon arrival as well as unneccesary administration in a busy reception

    1 vote
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    We would need to consider carefully the refund mechanism and also that Pitchup.com wouldn’t have visibility of the criteria. In the event of a dispute it would need to be clear that Pitchup.com wouldn’t be able to arbitrate. We’ll look into this.

  20. I've booked several times now. For motorhome owners we need to know . . .
    is there water
    is there chemical disposal point
    is there grey water disposal for motorhomes - it is not like a caravan!
    Those things are important to know to select a site. At my last booking there was NO water, NO chemical disposal and NO grey water disposal. Nice site but overpriced without those facilities.

    1 vote
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