257 results found
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Have a variety of payment options
Have a variety of payment options available rather than paying in full or taking deposit and the remaining amount before the date of booked holiday;
For example,
Having other payment options like paying a certain amount each fortnight or every 4 weeks until the full amount is completely paid prior to the date of the holiday, so people can budget for there holiday3 votes -
1 vote
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Search on motorhomes and campervans separately
We have a motorhome and it's very frustrating to find a site/pitch then read in the small print that it's campervans only.
7 votes -
listings for toilets
HSE state 5 toilets for between 76-100 people on a construction site- its the law! pitch up should only list camp sites (especially pop up sites) on this basis - toilet facilities ate falling way below an acceptable level on this site - lets get it sorted!!
1 vote -
Clarify distance statistic
I booked a campsite based on the distance given to a venue I was attending an event at, where a site came at the top of the list being only 3.1 miles away. I've since looked on google maps and it's apparently 9 miles away, so I think pitchup must be calculating the distance based on a straight line rather the actual distance by car / on foot. This statistic was misleading and didn't clarify on the site, as a result I had to cancel and lost some of my deposit.
1 vote -
Clearer details on website
I have just booked an 8 day holiday at Oak View Holiday park and booked an additional car and awning as your website details are not at all clear. This is an additional cost to me of £56.00 and have since found out today that they are. both included. Because I only booked it yesterday I am not entitled to either an amendment or refund for the additional monies spent. I must say I am very disappointed. I appreciate I have booked within the 7 day period, but the amendment is fiscal rather than anything that would affect the main…
1 vote -
Allow users to contact campsites with enquiries
There is no way to ask campsites if they can accommodate specific requests.
This means that I am not going to risk booking certain campsites as I could lose the 15% deposit if, when I turn up, they are unwilling/unable to accommodate the requests.
3 votes -
List the facilities properly, NOT amenities
I've booked several times now. For motorhome owners we need to know . . .
is there water
is there chemical disposal point
is there grey water disposal for motorhomes - it is not like a caravan!
Those things are important to know to select a site. At my last booking there was NO water, NO chemical disposal and NO grey water disposal. Nice site but overpriced without those facilities.1 vote -
Accessible Facilities Option
Within the filter options, there should be an inclusive section for 'Accessible Facilities/Features'.
This would not only open your figurative doors up to the disabled community, but also those that may be older or those with young children and/or pushchairs.
Options could include: terrain description, accessible toilets, accessible showers, changing places unit, any paths and their type, local hospitals, safe to play (is it near main road, cliffs, etc), transport links, pool with disabled changing facilities, any hearing loops systems, fridge provided for medication, step free or number of steps, lifts, ramps, any tactile paving, etc.There are many ways…
3 votes -
have a search bar for disabled holidays
Iv been struggling to find caravan holidays for my mum who cannot walk up any steps, ideally she needs a caravan with a ramp. I wish all caravans with a ramp & caravan sites that recognise themselves to be disabled friendly would be highlighted straight away without having to click on each caravan site then looking in photos to see and or then ringing camp sites directly to find out. Thanks
1 vote -
Search by site name
Cant find reviews easy need to research by site name
1 vote -
1 vote
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Subdivision campfire on ground - use of firepits
There's a huge difference between campfires on the ground and open fires in raised firepits. Many camp owners don't object the latter, they are less harmful and better contained.
1 vote -
Enable other payment options for example paying by installments
Enable other payment options for example paying for your desired booking via installments either weekly/fortnightly/or monthly even if it means that the last payment installment is completed a week prior to the dates of your chosen holiday/break
1 vote -
Scale up! With customer help!
Pitchup is a great idea, it needs to be bigger though! It needs to be the Booking.com or airbnb of camping.
Suggest you mobilise Pitchup customers to help you scale.
Provide a money off voucher to customers for every campsite they recruit onto Pitchup.
Put together a new section that has a campsite recruitment form in a range of languages that campers can give/send to campsites.
By giving cash back you can encourage people to do a campsite recruitment drive to make their next holiday cheaper.
Replicate the airbnb/uber ratings model, so no-showers are marked down. Giving PitchUp a real…
1 vote -
Please can you be accurate about whether sites are dog friendly
Make sure the dog information about the site is accurate
1 vote -
Rethink your policies
I had booked a stay at a holiday park in Devon. This has today been cancelled by the holiday park due to Covid 19. The holiday park stated that because I booked through Pitchup that Pitchup were responsible for refunding me. Pitchup have refused. They have refused to refund me and have offered me 'future credit'. Future credit in these times of uncertainty is absurd. We don't know if we are going to have any airlines left, let alone camping-booking websites. Why should Pitchup keep my money when it was not me that cancelled the holiday. Future credit is ridiculous;…
4 votes -
1 vote
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tarief standplaats halveren
Aangezien de camping, met al zijn voorzieningen gesloten is, waarom betalen wij dan nog steeds de volle prijs. Er staat toch niets tegenover ?
1 vote -
2 votes
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