Help us improve! (provided by Uservoice)

Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

Help us improve! (provided by Uservoice)

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  1. Unable to pay by debit card. Card declined is a rather useless user feedback. Tried multiple times but with this response it is just a game of hit and miss.
    I am using my card almost every day for online payments.

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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. an amendment button where customers can simply put in their original booking ID, select extras and then make an additional payment - you are losing out on extra commission by not doing this and the customer satisfaction rate will go even higher!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for this suggestion. Adding extras is a fairly rare requirement on the whole but we are working on a solution to amend all aspects of the booking, which is unfortunately not a trivial change.

  3. With the huge growth in pre-erected units and huts etc it would make sense to be able to take these deposits at the time of booking and not upon arrival. People expect this to happen up front and it avoids awkward discussions upon arrival as well as unneccesary administration in a busy reception

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We would need to consider carefully the refund mechanism and also that Pitchup.com wouldn’t have visibility of the criteria. In the event of a dispute it would need to be clear that Pitchup.com wouldn’t be able to arbitrate. We’ll look into this.

  4. We like to give customers the option to donate £1-£5 to the AONB who look after the beutiful landsacpe that surrounds out site and upon which many of of our campers stroll. A simple dropdown box would suffice. Clearly we'd ask you to allow for this post commission calculation!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. There's a JS error in all desktop and mobile browsers. Nobody can book. On pressing 'Book Now' the payment form is shown briefly, then the page redirects to listing. You can stop the form refreshing by pressing <Esc> key quicky, but the ability to enter card details is disabled. Also the page shows 'Your stay is no longer available'

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cross Key's site Sommerton states this site is Adults Only but camping bank holiday weekend and there are children here!

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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Skegness fields site seems to accommodate twin wheeler Motorhome and cab and trailers units as they have 5 onsite this week (posted this because when booking it says no tag axle)and maybe deterring others 👍

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  8. when i was looking for campsites in barry island it came up that weston super mare and minehead were only 14.8 miles away. i know the somerset area and it takes a good 2 hours from minehead which is not 15 miles. It may be 14.8 miles away across the water, but not by road. As a result people who do not know the areas would be mislead and may book thinking its only a 20 minute drive when actually it is about 2 hours.

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  9. the search design is great, shame its not in australia (ie worldwide).

    The key best experience is that you can select a location by 'radius'.

    This saves the user lots of time locating places with in a specific area.

    But once you have selected the radius and a result is offered (0 for australa) the radius is gone. I would like to go directly into my next search (this would save me time from that window).

    Wish you well!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks Karin – plans afoot!
    We do have search by radius but only for “point” searches…try Glastonbury or Croyde and you’ll be able to change the radius. If you do a new point-based search it’ll come back.
    Watch this space!

  10. I would like to embed my booking calendar in my website, does pitch up allow iframing or html pasting of the code so we can just stick to the one booking system as your works perfectly and our campsite is currently using you.

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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. add a marker at reservation line in the export file to track the cancel booking.

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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Or a link option to enable all bookings put through yr site?

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  13. 0 votes
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  14. 0 votes
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  15. 0 votes
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  16. 0 votes
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  17. Show suppliers of touring caravans, motorhomes, tents, sleeping bags, gas and other equipment, with user reviews and ratings of shops and price comparison product listings

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  18. It'd be really useful to be able to workback fromthe reviews to a campsite, rather than find a capsite, then look at the reviews...

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