The site Camp Vodenca

https://pitchup.my.salesforce.com/001D000001xOrC1
reported that the current “Total cost” shown on booking confirmations often confuses guests, who frequently do not realize that city taxes are not included and must be paid on-site.

Although the note “Excludes city tax (paid on arrival)” is present, around 98% of guests are still unaware, causing issues at check-in.

The site suggests making the information clearer, for example by replacing “Total cost” with “Partial price” or adding an asterisk or more prominent warning about local taxes.

Informed that “Total cost” is shown on the booking confirmation because it refers to the total amount booked and managed through the platform