257 results found
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Reclamacion
Me ha cancelado la reserva el camping y ustedes me cobraron 36'60 euros. ¿ Que he de hacer para que me devuelvan el dinero?
1 vote -
Remove Marty's Halfway House from your list of sites. It does you a massive dis-service to have it there at all. Just read the reviews!
Remove Marty's Halfway House from your list of sites. It does you a massive dis-service to have it there at all. Just read the reviews!
1 vote -
Manual entry to avoid duplication
Sorry about the rush. Need a way of entering information as a booking from a manager to avoid the potential for duplication. We take some bookings direct (apols but that's like) and i'd like a way of putting that info into the system (for record keeping, safety etc). Any thoughts?
Great job guys.
John
1 voteThanks John – we’ll look into this but it’s unlikely we’d be able to build something soon. We do recommend ring-fencing a subset of pitches as our allocation, to avoid double bookings and avoid the need to synchronise other booking channels.
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new feature
i think it would be a great idea to show the prices per night for a caravan or campervan & per person etc. :)
1 voteThe prices can vary pretty often so the way we do this is to return the prices by date after you enter your details – have you tried this?
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1 vote
Each campsite has dog restrictions noted under amenities if the manager has specified them. Are you looking for additional detail?
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badges
cannot save new settings? no save button
1 voteThere is no need to save badges – the code is auto generated and you simply copy and paste and add to your site. Please see the instructions above the badges.
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1 vote
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correct the filter
After inputting the dates in and available campsites are displayed once you choose the one you like it then tells you your dates are unavailable. Waste of time.
1 voteThis is normally a temporary issue when the campsite owner has just updated their allocation, or someone else has bought the last remaining pitch before you reach the final page. Are you seeing this on other pages or just Bucklegrove?
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Change Name
can you please edit our campsite name to Stonehenge Campsite
1 voteWe can change the name but facebook likes can only be attached to one URL, so these would be lost. Please confirm you still wish to go ahead. Could you also please amend your listing to clarify whether electric is included in the pod and campervan pitch: if so the extra should not be applied to those pitch types and the cost needs to be built into the pitch type. Please also state the policy on pup tents, awnings and gazebos for all pitch types. Thanks.
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make the location selection more detailed
you should have different location areas within the different countries of the area you would actually like to visit, e.g. north wales, south wales, or even more exact an area such as wales, Wrexham
1 voteThese sub-locations are listed in the “location” tab on the left-hand side of all search pages. Is this the sort of thing you’re requesting?
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fix your website!
i search for hull, east yorkshire i get solihull, i search for yorkshire i get gloucstershire, i search north east england i get dorset? WTH?? i click to choose region - there is no map?? options show sort by price in one window, not in the next.... a really good idea guys and would have saved me a shed load of time but your site is rubbish!
1 voteCan’t replicate any of these faults. Maybe could you provide some links?
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1 vote
Please could you let us know which campsite? Campsites enter their own allocation on Pitchup.com so if you’ve booked then it should be open.
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Allow us to add accreditation logos
For example, for tourist board accreditation - especially as there is nowhere to add that we are now have our Verified Accommodation certification from the Welsh Tourist Board (there is no 0-5 scale, it's either verified or it isn't)
1 vote -
staff log in with less admin rights?
Hello, is there anyway I can let our staff log in to update just availability? I don't want to give them my login and password in case they accidentally mess something up!
1 vote -
1 vote
Thank you for your feedback: is this on the green calendar in the campsite listing page?
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Enable popular locations eg new forest, Peak District
If I type in New Forest or Peak District it doesn't recognise the location. Search should be enabled by popular search entries not limited to counties. Even if there is a way it is not straightforward/user friendly and the best way is through the standard search bar
1 vote -
Add an "Important to know before arrival" section to the booking confirmation
How about having somewhere where we can enter information that folk will receive on their booking form and therefore stand some chance of them reading it before arrival?
I mean things like: “Please don’t bring your own wood as our young son provides this at a reasonable charge” or “we’ll charge your phone and no cost whilst you’re here”
Thanks
Jules
1 voteThe existing “Notices” field appears prominently on the booking confirmation email and page, as well as on each listing page. Please use the ‘request change’ button if you wish to add anything to this box.
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Uninformative error when card is declined
Unable to pay by debit card. Card declined is a rather useless user feedback. Tried multiple times but with this response it is just a game of hit and miss.
I am using my card almost every day for online payments.1 vote -
Enable owners to charge their accidental damage deposit online as part of the booking process
With the huge growth in pre-erected units and huts etc it would make sense to be able to take these deposits at the time of booking and not upon arrival. People expect this to happen up front and it avoids awkward discussions upon arrival as well as unneccesary administration in a busy reception
1 voteWe would need to consider carefully the refund mechanism and also that Pitchup.com wouldn’t have visibility of the criteria. In the event of a dispute it would need to be clear that Pitchup.com wouldn’t be able to arbitrate. We’ll look into this.
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Add a "donations" field to the payment process
We like to give customers the option to donate £1-£5 to the AONB who look after the beutiful landsacpe that surrounds out site and upon which many of of our campers stroll. A simple dropdown box would suffice. Clearly we'd ask you to allow for this post commission calculation!
1 voteGenerally we try to remove fields from the booking form to prevent customers abandoning the booking, but this might work on the confirmation page.
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