As a campsite owner, I would like the AI summary to be removed or at the very least monitored and/or corrected by Pitch Up. The summary does not accurately reflect the comments left by individual reviews. Instead it misinterprets and summarises a comment left by one person as being the feeling of "many".
In my case, I had one customer leave a review and this was then reflected in the summary as being the comments left by many. This is damaging to the reputation of a business as it leads to a false impression which is based on one persons comment. Having contacted Pitch Up twice about this issue, Pitch Up have fully admitted they have no control over the AI summaries. I find this astonishing that a company has no control over what is publicised on their own website.
I would urge other campsites owners to look at their own AI summary and see if it accurately matches the actual reviews being left.
Camping Chez Philipaud supported this idea ·
As a campsite owner, I would like the AI summary to be removed or at the very least monitored and/or corrected by Pitch Up. The summary does not accurately reflect the comments left by individual reviews. Instead it misinterprets and summarises a comment left by one person as being the feeling of "many".
In my case, I had one customer leave a review and this was then reflected in the summary as being the comments left by many. This is damaging to the reputation of a business as it leads to a false impression which is based on one persons comment. Having contacted Pitch Up twice about this issue, Pitch Up have fully admitted they have no control over the AI summaries. I find this astonishing that a company has no control over what is publicised on their own website.
I would urge other campsites owners to look at their own AI summary and see if it accurately matches the actual reviews being left.