214 results found
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reviews
Add under the overall score for the site review, ie 9.4 the number of reviews which have been used to make this. eg 9.4 from 30 reviews. Gives people a better understanding how true the headline score is.
5 votes -
Add 'open fire' as a campsite feature
FIres are the only reason I camp. I need to know where allows them and where doesn't
4 votesThanks for the suggestion! We already offer a campfire feature here:
http://www.pitchup.com/campsites/-/campfires-allowed/
Please let us know any suggestions to improve this. -
I would like to re-order the photos on my page to a meaningful order
At the moment when I add photos they are added in sequence - so the oldest are first and newest last. I would like to be able to re-order them (ideally by dragging on the photo management screen) to put an order to them. The only current way to do this is to delete and start again - so I have to delete my customers photos (not nice) but if not they are the first to appear as oldest.
4 votesThis can now be done in our portal.
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Rethink your policies
I had booked a stay at a holiday park in Devon. This has today been cancelled by the holiday park due to Covid 19. The holiday park stated that because I booked through Pitchup that Pitchup were responsible for refunding me. Pitchup have refused. They have refused to refund me and have offered me 'future credit'. Future credit in these times of uncertainty is absurd. We don't know if we are going to have any airlines left, let alone camping-booking websites. Why should Pitchup keep my money when it was not me that cancelled the holiday. Future credit is ridiculous;…
4 votes -
4 votes
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allow compatibility with all browsers...
The internet is no longer dominated by Internet Explorer users. Even Firefox is being overtaken as 2nd browser of choice. Personally, I like Safari (most commonly used by Apple Mac users), but I also have Opera, Chrome and Firefox installed on my PC.
Unfortunately, when I click on a campsite on the 'map', I get "Safari can’t run the script “//pushin hover” because Safari doesn’t allow JavaScript to be used in this way." thus I am unable to get the campsite details.
This only seems to affect Safari users, but as this includes most Apple Mac users, it's a large…3 votesThanks for the bug. This should have been fixed: please let us know if it’s still occurring.
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Calendar Feed Improvement
The new calendar feed is a great idea but I seem to have to keep clicking it to update my outlook calendar which then opens a new calendar instead of downloading to the initial calendar set up
3 votes -
Make T&Cs clearer before customers add card details.
We have had 2 customers now who do not meet the terms and conditions of the park. Yes i know they should read the T&Cs before booking, but the T&Cs can only be found at the bottom of the booking page after entering card details etc. Would be better on the page of each park instead of policies.
3 votes -
fix calendar
Use drop down boxes to select dates as current way to input is really annoying!! The dates jump off when you try and add more makes website irrutating
3 votes -
It's frustrating wading through lots of sites how are they listed, is it price availability or rating I like to pick the best in an area
Listing by rating
3 votesYou can choose sort by rating or price from the sort menu, or use dates to filter available.sites.
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look again at the prices your sites are charging this year absolutley disgusting
rethink as covid will not always be an excuse for profiteering
3 votes -
3 votes
We do not allow UK sites to be marked up but sites do set their prices directly on Pitchup.com - please contact us and we will investigate further: www.pitchup.com/about/contact/
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Stop overcharging for cancellation of bookings made in error
Why don't you have a process for ammending mistaken bookings. I obviously made an error due to my bank blocking my payment then allowing it , hence i booked the same dates twice and you insist on charging £40 and 7% of the balance. Not good enough.
3 votes -
Make sure that the filters do actually filter. The twin axle filter filter does not filter out campsites that do not permit twin axles
I have set the twin axle filter but it still comes up with sites that do not permit twin axle vehicles. Most annoying.
3 votes -
fix the date search
Whenever I put dates in it defaults Weds 11th - Sat 14th August and wont let me search anything else! Looks like it would be a useful site otherwise!
3 votes -
3 votes
Thanks for the suggestion – done! You’ll soon see results in the search engine as owners add this feature to their listing.
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Make sure that parks listed as taking tourer / tents / Campers really do!
there are lot of parks listed which don't accept tents tourers etc, but when you ring them they actually don't
3 votes -
2 votes
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2 votes
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Text message when pitch is booked
Keeping tabs on pitch allocation can be made a lot easier if pitchup were able to send a text message to a registered mobile number whenever a booking is made so there is less chance of double bookings and/or extra pitches can be added, most park managers are not able to be sat in front of the computer all day and may only get to check on e-mails & bookings later on in the day.
2 votes
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