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Help us improve!

Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

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213 results found

  1. FIres are the only reason I camp. I need to know where allows them and where doesn't

    4 votes
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  2. At the moment when I add photos they are added in sequence - so the oldest are first and newest last. I would like to be able to re-order them (ideally by dragging on the photo management screen) to put an order to them. The only current way to do this is to delete and start again - so I have to delete my customers photos (not nice) but if not they are the first to appear as oldest.

    4 votes
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  3. 4 votes
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    Completed  ·  0 comments  ·  Admin →
  4. I had booked a stay at a holiday park in Devon. This has today been cancelled by the holiday park due to Covid 19. The holiday park stated that because I booked through Pitchup that Pitchup were responsible for refunding me. Pitchup have refused. They have refused to refund me and have offered me 'future credit'. Future credit in these times of uncertainty is absurd. We don't know if we are going to have any airlines left, let alone camping-booking websites. Why should Pitchup keep my money when it was not me that cancelled the holiday. Future credit is ridiculous;…

    4 votes
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    Completed  ·  1 comment  ·  Admin →
  5. The internet is no longer dominated by Internet Explorer users. Even Firefox is being overtaken as 2nd browser of choice. Personally, I like Safari (most commonly used by Apple Mac users), but I also have Opera, Chrome and Firefox installed on my PC.

    Unfortunately, when I click on a campsite on the 'map', I get "Safari can’t run the script “//pushin hover” because Safari doesn’t allow JavaScript to be used in this way." thus I am unable to get the campsite details.
    This only seems to affect Safari users, but as this includes most Apple Mac users, it's a large…

    3 votes
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  6. The new calendar feed is a great idea but I seem to have to keep clicking it to update my outlook calendar which then opens a new calendar instead of downloading to the initial calendar set up

    3 votes
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    Completed  ·  0 comments  ·  Admin →
  7. We have had 2 customers now who do not meet the terms and conditions of the park. Yes i know they should read the T&Cs before booking, but the T&Cs can only be found at the bottom of the booking page after entering card details etc. Would be better on the page of each park instead of policies.

    3 votes
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    Completed  ·  0 comments  ·  Admin →
  8. Use drop down boxes to select dates as current way to input is really annoying!! The dates jump off when you try and add more makes website irrutating

    3 votes
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  9. 3 votes
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  10. Why don't you have a process for ammending mistaken bookings. I obviously made an error due to my bank blocking my payment then allowing it , hence i booked the same dates twice and you insist on charging £40 and 7% of the balance. Not good enough.

    3 votes
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    Completed  ·  1 comment  ·  Admin →
  11. 3 votes
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    We do not allow UK sites to be marked up but sites do set their prices directly on Pitchup.com - please contact us and we will investigate further: www.pitchup.com/about/contact/

  12. I have set the twin axle filter but it still comes up with sites that do not permit twin axle vehicles. Most annoying.

    3 votes
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    Completed  ·  1 comment  ·  Admin →
  13. Whenever I put dates in it defaults Weds 11th - Sat 14th August and wont let me search anything else! Looks like it would be a useful site otherwise!

    3 votes
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  14. 3 votes
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  15. rethink as covid will not always be an excuse for profiteering

    3 votes
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    Completed  ·  1 comment  ·  Admin →
  16. there are lot of parks listed which don't accept tents tourers etc, but when you ring them they actually don't

    3 votes
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    Completed  ·  0 comments  ·  Admin →
  17. 2 votes
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    Completed  ·  0 comments  ·  Admin →
  18. The more info on a page the more the punter get's confused- too much info can cause a 'l give up feeling'
    Suggest you consider many of your ' readers' were born before the advent of computers- make it simple

    2 votes
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    Completed  ·  0 comments  ·  Admin →
  19. 2 votes
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    Completed  ·  0 comments  ·  Admin →
  20. Keeping tabs on pitch allocation can be made a lot easier if pitchup were able to send a text message to a registered mobile number whenever a booking is made so there is less chance of double bookings and/or extra pitches can be added, most park managers are not able to be sat in front of the computer all day and may only get to check on e-mails & bookings later on in the day.

    2 votes
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    Completed  ·  1 comment  ·  Admin →
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