213 results found
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1 vote
Thanks for your feedback. Please note all passwords are case sensitive and must be entered in exactly the format shown in the email. If the password is still not working, please write to us at http://www.pitchup.com/about/contact/ and we will investigate.
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Single sex not accepted?!
We're not "single-sex" and we have young kids but this put us off this place. Wtf? I assume this means homophobic only?
1 voteDear Ian,
Thank you for your email in connection with Bude Holiday Resort and I am sorry that this incident has given you cause to complain.
I can now confirm that “single-sex bookings are not accepted” in their notices section should actually read as “single-sex group bookings are not accepted.”
This is in line with their features page on our website and was an error which has now been corrected.
I informed the site upon receipt of your email to make them aware of the mistake on their page.
Once again please accept our apologies and thank you for taking the time to write to us.
Pitchup.com
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All Calendars Saved
This message comes up and covers the page I am working on
I find that I can only delete one section at a time.
This is time consuming and amazingly irritating!
Please tell me how I can stop this section of information appearing at all.1 vote -
ensure bookings are actually passed on to campsite
i made a booking with youselves on the 3rd april ref 3glz9qhz when i rang the campsite yesterday to pay the balance they had no record of receiving the booking from you,luckily they had space available,so where has my £9.30 gone to,terrible service and i can no longer trust your site
1 vote -
1 vote
Apologies for the inconvenience: this should be fixed now.
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pitch.com works more accurately as I made a booking through the site and it ended up doubld booking me
Be more accurate to avoid customer disappointment.....took my deposit and the campsite phoned us the next day saying there was no availability and couldn't understand why your site was saying there was availability and allowed us to book....very disappointed family and no contact for refund as yet
1 voteWe understand that the campsite has been in touch to resolve this and refunded your deposit. Please contact us on enquiries@pitchup.com if you need any more help.
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Enable popular locations eg new forest, Peak District
If I type in New Forest or Peak District it doesn't recognise the location. Search should be enabled by popular search entries not limited to counties. Even if there is a way it is not straightforward/user friendly and the best way is through the standard search bar
1 vote -
Ipad checkout - poor !
Tried 4 times to checkout on ipad and entered all info and at the end just said....processing and no success message or email confirmation. As a result I am calling the site directly which means pitch up do not get the commission for the sale. Urgent fix and bug check needed by the developer I think as must be costing you a fortune in lost revenue
1 voteThanks for reporting this: the problem should now be fixed. We’ve added a separate suggestion for multiple pitches.
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I have a problem with the "Serien-Update Preise/Kontingent" function.
i get the message "Gültiges Start- und Enddatum erforderlich." (valid dates needed).
What can be the reason, i tried allready different dates?1 voteThis problem has now been fixed. Please feel free to reply to Val’s emails should you need any more support.
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There is a camp site in Rush North County Dublin, Ireland not listed
I'm trying to find it and cant, McNally's Caravan Park.
Wanted to send this info to visiting friends in the UK.
Thanks -its the only one in the Dublin area.1 voteThanks for your suggestion – we already list this campsite but under North Beach: https://www.pitchup.com/campsites/Republic-of-Ireland/Republic-of-Ireland/Dublin_Region/Dublin/north-beach-caravan-and-camping-park/
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Show your prices as per person per night NOT for 2 adults!
We recently visited Riddings Wood campsite nr Alfreton and when we got there we had to pay DOUBLE because of your misleading information. This is causing them and their customers no end of hassle and I believe may be ILLEGAL.
1 voteAccording to your booking you booked for two people and paid the correct price. Please contact enquiries@pitchup.com if you were charged more.
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Uninformative error when card is declined
Unable to pay by debit card. Card declined is a rather useless user feedback. Tried multiple times but with this response it is just a game of hit and miss.
I am using my card almost every day for online payments.1 vote -
Variable extras priced per stay
Be able to price variable extras per stay for one-off costs such as fees which are only payable in peak season but not charged during other period.
There is currently no "priced per stay" option for adding the price to variable extras.
1 vote -
1 vote
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add an EV Charging station tick box for searches
add an EV Charging station tick box for visitors searching for places they can recharge their plug-in car safely.
1 vote -
hire a professional translator for your Dutch website.
Unfortunately, your Dutch website is full of errors and parts of the website are still in English. This greatly impacts the image Dutch users have of Pitchup. May I suggest you start working with a professional translator (such as myself) to create a clear and attractive website for the Dutch market?
1 vote -
1 vote
We’ve resent your confirmation – please check your spam/junk again also.
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add a marker at reservation line in the export file to track the cancel booking
add a marker at reservation line in the export file to track the cancel booking.
1 vote -
Fix payment page booking bug (page refreshes)
There's a JS error in all desktop and mobile browsers. Nobody can book. On pressing 'Book Now' the payment form is shown briefly, then the page redirects to listing. You can stop the form refreshing by pressing <Esc> key quicky, but the ability to enter card details is disabled. Also the page shows 'Your stay is no longer available'
1 vote -
twin axle as a selection
we are a family of 7, so a twin axle was our only choice
as we are searching and think we have found our perfect campsite, we read in small print, Twin axle not accepted
if you had it already as a narrow down selection, it would make is so much easier to research the sites
1 vote
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