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Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

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213 results found

  1. 1 vote
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  2. We're not "single-sex" and we have young kids but this put us off this place. Wtf? I assume this means homophobic only?

    1 vote
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    Dear Ian,

    Thank you for your email in connection with Bude Holiday Resort and I am sorry that this incident has given you cause to complain.

    I can now confirm that “single-sex bookings are not accepted” in their notices section should actually read as “single-sex group bookings are not accepted.”

    This is in line with their features page on our website and was an error which has now been corrected.

    I informed the site upon receipt of your email to make them aware of the mistake on their page.

    Once again please accept our apologies and thank you for taking the time to write to us.

    Pitchup.com

  3. This message comes up and covers the page I am working on
    I find that I can only delete one section at a time.
    This is time consuming and amazingly irritating!
    Please tell me how I can stop this section of information appearing at all.

    1 vote
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    Completed  ·  0 comments  ·  Admin →
  4. i made a booking with youselves on the 3rd april ref 3glz9qhz when i rang the campsite yesterday to pay the balance they had no record of receiving the booking from you,luckily they had space available,so where has my £9.30 gone to,terrible service and i can no longer trust your site

    1 vote
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    Completed  ·  0 comments  ·  Admin →
  5. 1 vote
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  6. Be more accurate to avoid customer disappointment.....took my deposit and the campsite phoned us the next day saying there was no availability and couldn't understand why your site was saying there was availability and allowed us to book....very disappointed family and no contact for refund as yet

    1 vote
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  7. If I type in New Forest or Peak District it doesn't recognise the location. Search should be enabled by popular search entries not limited to counties. Even if there is a way it is not straightforward/user friendly and the best way is through the standard search bar

    1 vote
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    Completed  ·  0 comments  ·  Admin →
  8. Tried 4 times to checkout on ipad and entered all info and at the end just said....processing and no success message or email confirmation. As a result I am calling the site directly which means pitch up do not get the commission for the sale. Urgent fix and bug check needed by the developer I think as must be costing you a fortune in lost revenue

    1 vote
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  9. i get the message "Gültiges Start- und Enddatum erforderlich." (valid dates needed).
    What can be the reason, i tried allready different dates?

    1 vote
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  10. I'm trying to find it and cant, McNally's Caravan Park.
    Wanted to send this info to visiting friends in the UK.
    Thanks -its the only one in the Dublin area.

    1 vote
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  11. We recently visited Riddings Wood campsite nr Alfreton and when we got there we had to pay DOUBLE because of your misleading information. This is causing them and their customers no end of hassle and I believe may be ILLEGAL.

    1 vote
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  12. Unable to pay by debit card. Card declined is a rather useless user feedback. Tried multiple times but with this response it is just a game of hit and miss.
    I am using my card almost every day for online payments.

    1 vote
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    Completed  ·  0 comments  ·  Admin →
  13. Be able to price variable extras per stay for one-off costs such as fees which are only payable in peak season but not charged during other period.

    There is currently no "priced per stay" option for adding the price to variable extras.

    1 vote
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    Completed  ·  0 comments  ·  Admin →
  14. 1 vote
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    Completed  ·  0 comments  ·  Admin →
  15. add an EV Charging station tick box for visitors searching for places they can recharge their plug-in car safely.

    1 vote
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    Completed  ·  0 comments  ·  Admin →
  16. Unfortunately, your Dutch website is full of errors and parts of the website are still in English. This greatly impacts the image Dutch users have of Pitchup. May I suggest you start working with a professional translator (such as myself) to create a clear and attractive website for the Dutch market?

    1 vote
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  17. 1 vote
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  18. add a marker at reservation line in the export file to track the cancel booking.

    1 vote
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    Completed  ·  0 comments  ·  Admin →
  19. There's a JS error in all desktop and mobile browsers. Nobody can book. On pressing 'Book Now' the payment form is shown briefly, then the page redirects to listing. You can stop the form refreshing by pressing <Esc> key quicky, but the ability to enter card details is disabled. Also the page shows 'Your stay is no longer available'

    1 vote
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    Completed  ·  1 comment  ·  Admin →
  20. we are a family of 7, so a twin axle was our only choice

    as we are searching and think we have found our perfect campsite, we read in small print, Twin axle not accepted

    if you had it already as a narrow down selection, it would make is so much easier to research the sites

    1 vote
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    Completed  ·  0 comments  ·  Admin →
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