7 results found
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Enter an ETA that is compulsory
Is there any way we can encourage customers to tell us their estimated
Please could you add a compulsory time of arrival (ETA) because when we receive the booking from you I still have to ring them up or send an email to ask them their ETA. I know you have it on your system but customers do not seem to be filling it in. Can you help at all?
2 votes -
Enable owners to charge their accidental damage deposit online as part of the booking process
With the huge growth in pre-erected units and huts etc it would make sense to be able to take these deposits at the time of booking and not upon arrival. People expect this to happen up front and it avoids awkward discussions upon arrival as well as unneccesary administration in a busy reception
1 voteWe would need to consider carefully the refund mechanism and also that Pitchup.com wouldn’t have visibility of the criteria. In the event of a dispute it would need to be clear that Pitchup.com wouldn’t be able to arbitrate. We’ll look into this.
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Add an "Important to know before arrival" section to the booking confirmation
How about having somewhere where we can enter information that folk will receive on their booking form and therefore stand some chance of them reading it before arrival?
I mean things like: “Please don’t bring your own wood as our young son provides this at a reasonable charge” or “we’ll charge your phone and no cost whilst you’re here”
Thanks
Jules
1 voteThe existing “Notices” field appears prominently on the booking confirmation email and page, as well as on each listing page. Please use the ‘request change’ button if you wish to add anything to this box.
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staff log in with less admin rights?
Hello, is there anyway I can let our staff log in to update just availability? I don't want to give them my login and password in case they accidentally mess something up!
1 vote -
Allow us to add accreditation logos
For example, for tourist board accreditation - especially as there is nowhere to add that we are now have our Verified Accommodation certification from the Welsh Tourist Board (there is no 0-5 scale, it's either verified or it isn't)
1 vote -
A smaller "view us on pitchup.com" button
for if you don't have a lot of space to put the banner. Or have a restricted amount of space.
1 voteDo you have a particular size you’d like?
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Manual entry to avoid duplication
Sorry about the rush. Need a way of entering information as a booking from a manager to avoid the potential for duplication. We take some bookings direct (apols but that's like) and i'd like a way of putting that info into the system (for record keeping, safety etc). Any thoughts?
Great job guys.
John
1 voteThanks John – we’ll look into this but it’s unlikely we’d be able to build something soon. We do recommend ring-fencing a subset of pitches as our allocation, to avoid double bookings and avoid the need to synchronise other booking channels.
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