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2 votes
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Enter an ETA that is compulsory
Is there any way we can encourage customers to tell us their estimated
Please could you add a compulsory time of arrival (ETA) because when we receive the booking from you I still have to ring them up or send an email to ask them their ETA. I know you have it on your system but customers do not seem to be filling it in. Can you help at all?
2 votes -
add tick boxes to the search list...
...so that I can select a number of campsites that sound cool and narrow down my search
2 votes -
Add an icon for campervans
It's not clear whether campervans (e.g. a VW AutoSleeper) are classed as a motorhome or a tourer (which is what? A caravan?) or whether they are not allowed at all.
2 votesA tourer is a touring caravan. Normally we find that campervans are accepted where motorhomes are. Do you find many campsite owners make this distinction?
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Ipod App
I Pod App
2 votes -
The ability to remove sites that you've ruled out from your search results.
The ability to remove sites that you've ruled out from your search results.
2 votes -
put in a tick box for eco / green holidays
Many people want to have a holiday that doesn't cost the earth in carbon emissions, putting a search that enables that person to look for somewhere that is off grid, composting loos, close to nature etc will help that person.
2 votes -
add Live chat
enable visitors to website to ask questions etc via live chat...try www.click4assistance.co.uk
2 votes -
Rethink your policies
I had booked a stay at a holiday park in Devon. This has today been cancelled by the holiday park due to Covid 19. The holiday park stated that because I booked through Pitchup that Pitchup were responsible for refunding me. Pitchup have refused. They have refused to refund me and have offered me 'future credit'. Future credit in these times of uncertainty is absurd. We don't know if we are going to have any airlines left, let alone camping-booking websites. Why should Pitchup keep my money when it was not me that cancelled the holiday. Future credit is ridiculous;…
2 votes -
A smaller "view us on pitchup.com" button
for if you don't have a lot of space to put the banner. Or have a restricted amount of space.
2 votesDo you have a particular size you’d like?
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2 votes
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2 votes
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2 votes
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2 votes
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correct the filter
After inputting the dates in and available campsites are displayed once you choose the one you like it then tells you your dates are unavailable. Waste of time.
1 voteThis is normally a temporary issue when the campsite owner has just updated their allocation, or someone else has bought the last remaining pitch before you reach the final page. Are you seeing this on other pages or just Bucklegrove?
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Allow to select page number when searching sites.
I trawled through 60 pages searching for suitable sites, with 30 odd pages to go. Hit a problem and then had to start all over again. Couldn't work out how to return directly to page 60.
1 vote -
Get the locations right for your major landmarks!!! Bolesworth Castle is not in Tarporley!!!!
It's not hard. I've made a reservation based on this!!
1 vote -
Add an "Important to know before arrival" section to the booking confirmation
How about having somewhere where we can enter information that folk will receive on their booking form and therefore stand some chance of them reading it before arrival?
I mean things like: “Please don’t bring your own wood as our young son provides this at a reasonable charge” or “we’ll charge your phone and no cost whilst you’re here”
Thanks
Jules
1 voteThe existing “Notices” field appears prominently on the booking confirmation email and page, as well as on each listing page. Please use the ‘request change’ button if you wish to add anything to this box.
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add a section for vintage vw campervan hire. A section detailing locations for hiring these classic
Vintage VW campervans, airstream caravans, yurts and tipees: - alternative types of camping and where they can be found.
1 vote -
Manual entry to avoid duplication
Sorry about the rush. Need a way of entering information as a booking from a manager to avoid the potential for duplication. We take some bookings direct (apols but that's like) and i'd like a way of putting that info into the system (for record keeping, safety etc). Any thoughts?
Great job guys.
John
1 voteThanks John – we’ll look into this but it’s unlikely we’d be able to build something soon. We do recommend ring-fencing a subset of pitches as our allocation, to avoid double bookings and avoid the need to synchronise other booking channels.
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