Help us improve! (provided by Uservoice)

Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

Help us improve! (provided by Uservoice)

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  1. A very important consideration is cleanliness and facilities in the amenity block so this would be a useful award to show

    4 votes
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  2. 4 votes
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  3. I had booked a stay at a holiday park in Devon. This has today been cancelled by the holiday park due to Covid 19. The holiday park stated that because I booked through Pitchup that Pitchup were responsible for refunding me. Pitchup have refused. They have refused to refund me and have offered me 'future credit'. Future credit in these times of uncertainty is absurd. We don't know if we are going to have any airlines left, let alone camping-booking websites. Why should Pitchup keep my money when it was not me that cancelled the holiday. Future credit is ridiculous;…

    4 votes
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  4. We have small campervan and a mini awning for storage. We have noticed that we are often required to pay the same as someone with a large caravan and a car or a much larger motor home. We don’t need drainage, just an EHU. Also often then asked to pay extra for our mini awning. Perhaps small campervans, not requiring drainage etc, could be classed separately to the much larger units.

    3 votes
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  5. let well behaved staffys and german shepherds come on your sites my babys have and never will bother anyone

    3 votes
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  6. There is no way to ask campsites if they can accommodate specific requests.

    This means that I am not going to risk booking certain campsites as I could lose the 15% deposit if, when I turn up, they are unwilling/unable to accommodate the requests.

    3 votes
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  7. i Have cancelled the booking directly with South Cliff Holiday Park but the payment has still been taken from my account, please advise?

    3 votes
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  8. Have a variety of payment options available rather than paying in full or taking deposit and the remaining amount before the date of booked holiday;
    For example,
    Having other payment options like paying a certain amount each fortnight or every 4 weeks until the full amount is completely paid prior to the date of the holiday, so people can budget for there holiday

    3 votes
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  9. Hi, myself & my boyfriend will be touring Cornwall in a Campervan for a week and found it frustrating that we had to book each campsite separately! A 'touring' option where you can pay one deposit and plan your route would be very helpful!

    Also an App would be even better ;)

    Thanks,
    Nicky

    3 votes
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  10. Fantastic website - really useful, but I had to keep swapping from one listing to another to compare campsites, which got a bit confusing as I was looking at 13 favourites! It would be great to see several listings at once to compare key features & narrow down my choices.

    3 votes
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  11. It would be good if sites, especially sites on farm land could offer a metal detecting area .

    3 votes
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  12. I have set the twin axle filter but it still comes up with sites that do not permit twin axle vehicles. Most annoying.

    3 votes
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  13. 3 votes
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  14. 3 votes
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  15. I looked up Wild Camping, and the page was good. But when I clicked on places in England, the ones near me weren't Wild Camping sites at all! We've just been wild camping at a site with a compost toilet, a watering can shower, one cold water tap and that was it - fantastic! In the middle of a woodland. This is the type of place we'd like to go back to, but you don't seem to have that kind of place??

    3 votes
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  16. Live Chat Support for Websites is very Important but it only takes time to install live chat, More thing is that,
    it is important to wisely choose the Trained Live Chat Operators which helps to Increase the sales leads.
    Etc: Rapid Live Chat Software helps to Chat 24*7 Hours or days to your website visitors, More information please visit http://www.rapidlivechat.co.uk/

    3 votes
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  17. LATER IN THE YEAR. a MORE COMFORTABLE WAY OF GETTING A CHEAP BREAK SHOULD STILL BE ON PEOPLES MINDS ESPECIALLY IF THEY HAVE NO CHILDREN WITH THEM.

    3 votes
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  18. Within the filter options, there should be an inclusive section for 'Accessible Facilities/Features'.
    This would not only open your figurative doors up to the disabled community, but also those that may be older or those with young children and/or pushchairs.
    Options could include: terrain description, accessible toilets, accessible showers, changing places unit, any paths and their type, local hospitals, safe to play (is it near main road, cliffs, etc), transport links, pool with disabled changing facilities, any hearing loops systems, fridge provided for medication, step free or number of steps, lifts, ramps, any tactile paving, etc.

    There are many ways…

    3 votes
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  19. Lots of parks only sell caravans, why not identify them

    3 votes
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  20. I think will be easier for site managers to send us their testimonials on Pitchup.com site or even better through their extranet- by completing a form (very simple) on their extranet- or a link to a landing page with a form to complete. The point of this to have like an “action call” bottom to encourage them to send their testimonial and to make it easy and fast…

    3 votes
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