172 results found
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Single sex not accepted?!
We're not "single-sex" and we have young kids but this put us off this place. Wtf? I assume this means homophobic only?
1 voteDear Ian,
Thank you for your email in connection with Bude Holiday Resort and I am sorry that this incident has given you cause to complain.
I can now confirm that “single-sex bookings are not accepted” in their notices section should actually read as “single-sex group bookings are not accepted.”
This is in line with their features page on our website and was an error which has now been corrected.
I informed the site upon receipt of your email to make them aware of the mistake on their page.
Once again please accept our apologies and thank you for taking the time to write to us.
Pitchup.com
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All Calendars Saved
This message comes up and covers the page I am working on
I find that I can only delete one section at a time.
This is time consuming and amazingly irritating!
Please tell me how I can stop this section of information appearing at all.1 vote -
ensure bookings are actually passed on to campsite
i made a booking with youselves on the 3rd april ref 3glz9qhz when i rang the campsite yesterday to pay the balance they had no record of receiving the booking from you,luckily they had space available,so where has my £9.30 gone to,terrible service and i can no longer trust your site
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1 vote
Apologies for the inconvenience: this should be fixed now.
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pitch.com works more accurately as I made a booking through the site and it ended up doubld booking me
Be more accurate to avoid customer disappointment.....took my deposit and the campsite phoned us the next day saying there was no availability and couldn't understand why your site was saying there was availability and allowed us to book....very disappointed family and no contact for refund as yet
1 voteWe understand that the campsite has been in touch to resolve this and refunded your deposit. Please contact us on enquiries@pitchup.com if you need any more help.
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Ipad checkout - poor !
Tried 4 times to checkout on ipad and entered all info and at the end just said....processing and no success message or email confirmation. As a result I am calling the site directly which means pitch up do not get the commission for the sale. Urgent fix and bug check needed by the developer I think as must be costing you a fortune in lost revenue
1 voteThanks for reporting this: the problem should now be fixed. We’ve added a separate suggestion for multiple pitches.
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I have a problem with the "Serien-Update Preise/Kontingent" function.
i get the message "Gültiges Start- und Enddatum erforderlich." (valid dates needed).
What can be the reason, i tried allready different dates?1 voteThis problem has now been fixed. Please feel free to reply to Val’s emails should you need any more support.
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There is a camp site in Rush North County Dublin, Ireland not listed
I'm trying to find it and cant, McNally's Caravan Park.
Wanted to send this info to visiting friends in the UK.
Thanks -its the only one in the Dublin area.1 voteThanks for your suggestion – we already list this campsite but under North Beach: https://www.pitchup.com/campsites/Republic-of-Ireland/Republic-of-Ireland/Dublin_Region/Dublin/north-beach-caravan-and-camping-park/
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Show your prices as per person per night NOT for 2 adults!
We recently visited Riddings Wood campsite nr Alfreton and when we got there we had to pay DOUBLE because of your misleading information. This is causing them and their customers no end of hassle and I believe may be ILLEGAL.
1 voteAccording to your booking you booked for two people and paid the correct price. Please contact enquiries@pitchup.com if you were charged more.
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hire a professional translator for your Dutch website.
Unfortunately, your Dutch website is full of errors and parts of the website are still in English. This greatly impacts the image Dutch users have of Pitchup. May I suggest you start working with a professional translator (such as myself) to create a clear and attractive website for the Dutch market?
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1 vote
We’ve resent your confirmation – please check your spam/junk again also.
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Feature truthful reviews. I reviewed this site 2 years ago. This is not featured at all. The owner was far from helpful,rude and offensive.
Don't block the truth. The campsites may pay to be on your website but I won't use you again if my truthful review is removed from view
1 voteWe do not block the truth, but we only show the last 18 months’ reviews.
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SUGGEST A PHONE NUMBER THAT PEOPLE CAN CONTACT YOU ON WERE THERE IS A PROBLEM LIKE I HAVE BEEN TRYING FOR WEEKS
SOME ONE YOU CAN CONTACT ITS LIKE WE WE WILL TAKE YOUR MONEY BUT NOT SPEAK TO YOU AS YOUR CUSTOMERS ARE NOT WORTH TALKING TO. JUST GIVEN BULL SHIT THE SITE SAY CONTACT PITCH .COM WHAT A JOKE THEN I CANT TALK YOU BECAUSE YOU HAVE MADE SURE YOUR CUSTOMERS FEEL LIKE SCUM WHEN TRYING TO CONTACT YOU
1 voteThanks for your message. Our phone number appears in all booking confirmations and this line is staffed 7 days a week. You can also contact us via our contact form at www.pitchup.com/about/contact/.
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Have a back to search results link
It may be just my browser, but I put in all my filters, then scroll through the list. If I open one to have a read about it, I can’t navigate back to my search results list. I have to start all over again which is really frustrating!
1 voteThanks for your feedback. Currently all search results launch in a new tab, so it should be possible to return to search results by visiting the new tab. Please let us know if this doesn’t work.
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Pas de mail ou d'appel suite à une annulation de réservation?
Je n'ai pas d'idée particulière, juste cela serait pas mal de prévenir le client lorsque sa réservation est annulée.
Et non de la découvrir via le paiement qui ne s'est pas effectué.
Pour un leader de je ne sais trop quoi cela est très décevant.
Je ne recommande pas du tout ce site.1 voteNous sommes désolés d’entendre cela. Nous avons contacté le camping pour savoir pourquoi vous n’avez pas été informé de l’annulation et vous assurer que cette question sera résolue sous peu. Mes excuses pour le derangement.
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add a delete button for a pitch type?
add a delete button for a pitch type?
1 voteThere should be a delete button for the pitch type on the pitch types page. Please contact enquiries@pitchup.com if this doesn’t appear.
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1 vote
We are sorry you found our email rude.
Minimum allocation requirements are shown in the portal process and we do need a reasonable amount of allocation to ensure our partnership starts on a positive note.
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Facture
Délivrez une facture en bonne et due forme, SVP.
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Sort by price Is v important to me
Sort by price Is v important to me
1 voteThis is already available on our search page but you would need to enter dates first.
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Please review your rating system as we think its very unfair.
We work hard to get a rise and if 1 customer dosent give us a 10 you knock us down a point, you also don't take the parks effect on a customer who has posted comments that are not true.
1 voteThanks for your feedback. The overall rating is based on a simple average, so any reviews greater than or less than the existing score have exactly the same effect on the overall score. All reviews have a comments section which you are able to use to set the record straight, and the customer is not permitted an additional chance to comment.
- Don't see your idea?