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  1. Let users know when a site is not legal.

    There is a site behind where I live in breach of all planning permission where users go and have no idea! The users I have met are quite appalled that they had no idea. They would have liked to know before booking!

    4 votes
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Thank you for your message. Campsites do not necessarily need planning permission to operate however we react to any concerns raised. Without knowing which campsite you are referring to, it is difficult for us to implement your suggestion :-)

    • Distinguish between 'quiet' and 'lively' campsites

      It's an important consideration for all campers

      68 votes
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        under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • include pricing information

        i thinking about perhaps maybe doing lots (like a month or two or until my 3 month visa runs out) of walking, with a tent. How much do I need to budget for "accommodation"?

        8 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • have a search for tent sites only

          every time I search for a tent site I keep coming up with caravan sites why can#'t people with tent needs find just tent sites.....don't care what other stuff is there when I get there, just need to know I can pitch a tent
          Also sick and tired of keying in Ulverston and getting sites up near keswick and coniston

          9 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

            All sites in a tent search will accept tents. They may also accept caravans. You’d like a search for sites that only accept the tent category, and not motorhomes, glamping or tourers. Correct?

            Re Ulverston sites, this is determined by what’s in the address – sometimes a site in an outlying village may have Ulverston as its postal town.

          • Electric Hook Up

            Allow to search for tent sites that have electric hookup. Spent so much time seaching for sites with electric hook up, only to find its for tourers or caravans.

            15 votes
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              under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Add a "donations" field to the payment process

              We like to give customers the option to donate £1-£5 to the AONB who look after the beutiful landsacpe that surrounds out site and upon which many of of our campers stroll. A simple dropdown box would suffice. Clearly we'd ask you to allow for this post commission calculation!

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Enable owners to charge their accidental damage deposit online as part of the booking process

                With the huge growth in pre-erected units and huts etc it would make sense to be able to take these deposits at the time of booking and not upon arrival. People expect this to happen up front and it avoids awkward discussions upon arrival as well as unneccesary administration in a busy reception

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  We would need to consider carefully the refund mechanism and also that Pitchup.com wouldn’t have visibility of the criteria. In the event of a dispute it would need to be clear that Pitchup.com wouldn’t be able to arbitrate. We’ll look into this.

                • Registered User (i.e. family of 4) Save Pitch Requirements

                  I don't want to have to tell the booking engine each time I use it that my tent requires a certain pitch size, nor do I want to say that I am 2 adults and 2 children (and their ages). When I book I generally need the same size pitch with or without electric hookup - so you should be able to remember that and only show me sites that can accommodate me!

                  3 votes
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                    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Please install a "booking amendment" button on the customer portal

                    an amendment button where customers can simply put in their original booking ID, select extras and then make an additional payment - you are losing out on extra commission by not doing this and the customer satisfaction rate will go even higher!

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Thank you for this suggestion. Adding extras is a fairly rare requirement on the whole but we are working on a solution to amend all aspects of the booking, which is unfortunately not a trivial change.

                    • Uninformative error when card is declined

                      Unable to pay by debit card. Card declined is a rather useless user feedback. Tried multiple times but with this response it is just a game of hit and miss.
                      I am using my card almost every day for online payments.

                      1 vote
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                        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 9 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Have a link where you can pay off some of the holiday before being sent a reminder

                          A link on your account that allows you to chip away at the full price of the holiday in advance without being asked for money on a set date. Ie pay off £20 her or £40 there a week or fortnight

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Text message when pitch is booked

                              Keeping tabs on pitch allocation can be made a lot easier if pitchup were able to send a text message to a registered mobile number whenever a booking is made so there is less chance of double bookings and/or extra pitches can be added, most park managers are not able to be sat in front of the computer all day and may only get to check on e-mails & bookings later on in the day.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add an "Important to know before arrival" section to the booking confirmation

                                  How about having somewhere where we can enter information that folk will receive on their booking form and therefore stand some chance of them reading it before arrival?

                                  I mean things like: “Please don’t bring your own wood as our young son provides this at a reasonable charge” or “we’ll charge your phone and no cost whilst you’re here”

                                  Thanks

                                  Jules

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    The existing “Notices” field appears prominently on the booking confirmation email and page, as well as on each listing page. Please use the ‘request change’ button if you wish to add anything to this box.

                                  • Enable popular locations eg new forest, Peak District

                                    If I type in New Forest or Peak District it doesn't recognise the location. Search should be enabled by popular search entries not limited to counties. Even if there is a way it is not straightforward/user friendly and the best way is through the standard search bar

                                    1 vote
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                                      under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Enter an ETA that is compulsory

                                      Is there any way we can encourage customers to tell us their estimated

                                      Please could you add a compulsory time of arrival (ETA) because when we receive the booking from you I still have to ring them up or send an email to ask them their ETA. I know you have it on your system but customers do not seem to be filling it in. Can you help at all?

                                      1 vote
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                                        under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • staff log in with less admin rights?

                                          Hello, is there anyway I can let our staff log in to update just availability? I don't want to give them my login and password in case they accidentally mess something up!

                                          1 vote
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                                            under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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