When users are giving scores about various camp-sites, they are asked to score in the relevant areas: Overall, Location, Value for money, Quality of Accommodation, Facilities/Activities, Customer Service, Child Friendliness, Cleanliness and WiFi.

When campers are giving these scores, they should be asked to give the reasons behind their score. This would help site owners to constantly improve their facilities and services they offer. For example, if an individual has had a good stay on which ever site they have stayed on, they could leave good scores (i.e. 9 or 10) for all areas. This does not, however, allow the owners, or even possible future customers to know WHY they have scored this. (If some reviews are all positive with no reasoning people often think it may have been fixed.)

On the other hand, if someone has had a bad experience with one or more of the areas of review, their scores could be biased to reflect this. If there were justifications that had to be given for any scores given, honest scores would have to be given as they would then have to clarify why they had given it this score out of 10.

This clarification would also allow people interested in booking at any sites to read into what the positive and negatives are before deciding where to book.

It is far to easy for people to complete the review in under a minute, without any regard as to the possible ramifications of their actions for the business in question. The use of this clarification system would give site owners a better understanding into what they may be doing right or wrong, and continue to improve the service being offered.

ive lost money booking with you...
its not a lot, granted, and i'm not going to chase you for £1.50 but this rather an unfair practice to customers in my position.
As a single person I booked a nights camping at Hendra in Newquay as it was the cheapest that was available on your site.
The booking went through, my account was debited and the following day i received a phone call from Hendra telling me they are a family site and do not accept booking from individuals.
I was refunded, but not the full amount. I assume that was your commission?
I rather think I should have been refunded the full amount don't you?