Help us improve! (provided by Uservoice)

Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

Help us improve! (provided by Uservoice)

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  1. Fantastic website - really useful, but I had to keep swapping from one listing to another to compare campsites, which got a bit confusing as I was looking at 13 favourites! It would be great to see several listings at once to compare key features & narrow down my choices.

    3 votes
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  2. Dear everybody,

    We are a team of 6 people, in different parts of France (Paris, Caen, Nice, Vannes, Poitiers) and are used to work in customer relation.

    Best regards,

    Anne Etourneau

    We'd love to help you to spread your website on french territory.

    If you're interested please get in touch, ready to give you all information you could need.

    7 votes
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  3. I have recently stayed at your site and it was the worst site I have ever been on. People shouting kids screaming cars revving wheelspinning late at night.
    Then when you go you have to be gone by 10 am and if not then a person on a quad bike starts saying you have 5mins or charged for day

    1 vote
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  4. Rapid Live Chat Providers UK providers Trained Live Chat Operators for your websites 24*7 with FREE LIVE CHAT SOFTWARE & FREE TRIAL Period for first month to Increase your sales inquiry through Live Chat Support UK http://www.rapidlivechat.co.uk/

    1 vote
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  5. Rapid Live chat software Company provides Trained Live Chat Operators for your websites 24*7 http://www.rapidlivechat.co.uk/ in order to increase your sales inquiry through Live Chat Support and also FREE TRIAL PERIOD for first month through Live Chat Support.

    4 votes
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  6. Currently, when adding allocation via the Batch Update button, you put the total number that you'd like to put on a given date or date range (let's call this "ultimate" number).

    It would also be good having an option to increase/decrease the number of units over that date range (let's call this "relative" number).

    This would allow managers to amend the allocation for the units by the same amount for all of them rather than having to calculate the new "ultimate" number of units based on how many are left after having already been sold.

    Example: on 01/01 I have…

    1 vote
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  7. To complement the email asking customers to submit a review, it would also be worth considering having it in hard copy that sites could print out as many have information points with leaflets that customers pick up.

    Following this theme, it would also be good to consider organizing Pitchup signs for hard-to-find campsites and wall plaques that campsites could put up to advertise Pitchup.

    1 vote
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  8. Quality of Accommodation - What does this mean? If someone stays in a site owned static caravan, for example, is the person is rating the caravan itself? Or the whole site, which would surely fall under 'Overall'. if someone was staying in a tent, what would they then be rating?

    Maybe a little message shown to the user when they are reviewing to remind them what they are actually scoring for that particular section.

    Also, if a site does not advertise to offer a WiFi connection, then a rating should not be allowed to be given, a N/A rating would…

    1 vote
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  9. 1 vote
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  10. We like to give customers the option to donate £1-£5 to the AONB who look after the beutiful landsacpe that surrounds out site and upon which many of of our campers stroll. A simple dropdown box would suffice. Clearly we'd ask you to allow for this post commission calculation!

    1 vote
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  11. With the huge growth in pre-erected units and huts etc it would make sense to be able to take these deposits at the time of booking and not upon arrival. People expect this to happen up front and it avoids awkward discussions upon arrival as well as unneccesary administration in a busy reception

    1 vote
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    We would need to consider carefully the refund mechanism and also that Pitchup.com wouldn’t have visibility of the criteria. In the event of a dispute it would need to be clear that Pitchup.com wouldn’t be able to arbitrate. We’ll look into this.

  12. It would prove helpful when trying to promote our site through social media etc..

    1 vote
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  13. Live Chat Software is an Important tools which is to be in the Website, helps to get More sales leads than we expected because the Visitors in the Website are love to chat if there is a presence of Live Chat Software, So nothing to worry that Rapid Live Chat Software is One of the leading Live Chat Software in the UK which have an Trained Live Chat Operators which helps to chat with your real time website Visitors 24*7 with no rest helping to get more leads in your website.http://www.rapidlivechat.co.uk/home/rapid-live-chat/

    1 vote
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  14. In the Features section of the manager portal there are tick boxes for several facilities. Rather that having the facilities dates in the Terms and Conditions it would be good to have a box next to each facility in the Features section where you can enter the dates during which it is available.

    It would be good to have the option of adding an other box so as to add another date range as well as having a pre-set tick box next to it so you can simply tick "available entire opening period" (of the campsite) if applicable.

    1 vote
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  15. Many informations are missing on your forms campsite that what is necessary to discover in the beautiful regions of France, we have a solution with www.locaguide-tourisme.com .

    1 vote
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  16. Live Chat Support for Websites is very Important but it only takes time to install live chat, More thing is that,
    it is important to wisely choose the Trained Live Chat Operators which helps to Increase the sales leads.
    Etc: Rapid Live Chat Software helps to Chat 24*7 Hours or days to your website visitors, More information please visit http://www.rapidlivechat.co.uk/

    3 votes
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  17. Be able to price variable extras per stay for one-off costs such as fees which are only payable in peak season but not charged during other period.

    There is currently no "priced per stay" option for adding the price to variable extras.

    1 vote
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  18. I think will be easier for site managers to send us their testimonials on Pitchup.com site or even better through their extranet- by completing a form (very simple) on their extranet- or a link to a landing page with a form to complete. The point of this to have like an “action call” bottom to encourage them to send their testimonial and to make it easy and fast…

    3 votes
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  19. I added a review and when I saved it and read through again I spotted some written mistakes. I don't know how to correct them now.
    Spelling check would be good idea or possibility to edit what I added

    10 votes
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  20. Great site BTW. I booked 3 nights stay on a site on the Isle of Wight. This was £63.. After I booked .. I went to the ferry booking site.. £124 for the return sailing. I didn't think that a ferry trip across a couple of miles of water could be so expensive. I must admit that if I had done the ferry site first I wouldn't have booked a campsite on I.O.W.
    Can I suggest that you put a advisory pop up Or at least an advisory note to check ferry prices and availability before booking a camp site…

    1 vote
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