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Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

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258 results found

  1. Be able to price variable extras per stay for one-off costs such as fees which are only payable in peak season but not charged during other period.

    There is currently no "priced per stay" option for adding the price to variable extras.

    1 vote
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  2. I think will be easier for site managers to send us their testimonials on Pitchup.com site or even better through their extranet- by completing a form (very simple) on their extranet- or a link to a landing page with a form to complete. The point of this to have like an “action call” bottom to encourage them to send their testimonial and to make it easy and fast…

    3 votes
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  3. I added a review and when I saved it and read through again I spotted some written mistakes. I don't know how to correct them now.
    Spelling check would be good idea or possibility to edit what I added

    10 votes
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  4. Great site BTW. I booked 3 nights stay on a site on the Isle of Wight. This was £63.. After I booked .. I went to the ferry booking site.. £124 for the return sailing. I didn't think that a ferry trip across a couple of miles of water could be so expensive. I must admit that if I had done the ferry site first I wouldn't have booked a campsite on I.O.W.
    Can I suggest that you put a advisory pop up Or at least an advisory note to check ferry prices and availability before booking a camp site…

    1 vote
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  5. Unable to pay by debit card. Card declined is a rather useless user feedback. Tried multiple times but with this response it is just a game of hit and miss.
    I am using my card almost every day for online payments.

    1 vote
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  6. I would like to add the link to my instagram in my camping page.
    Thank you!

    1 vote
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  7. Add salutations to the booking form so our confirmation is correct, looks more professional

    1 vote
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  8. The ability to remove sites that you've ruled out from your search results.

    5 votes
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  9. Hi, myself & my boyfriend will be touring Cornwall in a Campervan for a week and found it frustrating that we had to book each campsite separately! A 'touring' option where you can pay one deposit and plan your route would be very helpful!

    Also an App would be even better ;)

    Thanks,
    Nicky

    3 votes
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  10. If you do not allow motorhomes take the picture off your site it is misleading

    4 votes
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  11. When setting up the Pitch Type, it would be better to completely remove 'Priced per person' from the Pricing Method. This would force campsites to put in a pitch price where we could ask them to include the car and two adults minimum. As it stands, having it priced per person offers them an easy way out as there is no flat pitch rate which would cover extras and persons we would like included (e.g. 2 adults and 1 car, although there may also be other extras potentially).

    It might also be worth having one car and two adults included…

    1 vote
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  12. It would be great to have the % of days' allocation covering the opening period of the campsite automatically calculated and showing somewhere on the portal.

    With this, we would be able to set a threshold which needs to be met for the section to be complete and activation requested, e.g. minimum 80% of days covered by allocation to set live.

    There will always be exceptions for a variety of reasons but having a threshold would make it a bit more consistent and manageable for us as well as the campsite owners.

    Having this allocation coverage % would help make…

    1 vote
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  13. 1 vote
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  14. How about having somewhere where we can enter information that folk will receive on their booking form and therefore stand some chance of them reading it before arrival?

    I mean things like: “Please don’t bring your own wood as our young son provides this at a reasonable charge” or “we’ll charge your phone and no cost whilst you’re here”

    Thanks

    Jules

    1 vote
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    The existing “Notices” field appears prominently on the booking confirmation email and page, as well as on each listing page. Please use the ‘request change’ button if you wish to add anything to this box.

  15. I Pod App

    2 votes
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  16. I would like to embed my booking calendar in my website, does pitch up allow iframing or html pasting of the code so we can just stick to the one booking system as your works perfectly and our campsite is currently using you.

    1 vote
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    Planned  ·  2 comments  ·  Admin →
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  17. If I type in New Forest or Peak District it doesn't recognise the location. Search should be enabled by popular search entries not limited to counties. Even if there is a way it is not straightforward/user friendly and the best way is through the standard search bar

    1 vote
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  18. It's not clear whether campervans (e.g. a VW AutoSleeper) are classed as a motorhome or a tourer (which is what? A caravan?) or whether they are not allowed at all.

    2 votes
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  19. Hi I want to change my personal 'name' on this site, how does one actually do that

    1 vote
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  20. I don't want to have to tell the booking engine each time I use it that my tent requires a certain pitch size, nor do I want to say that I am 2 adults and 2 children (and their ages). When I book I generally need the same size pitch with or without electric hookup - so you should be able to remember that and only show me sites that can accommodate me!

    4 votes
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