258 results found
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Staying at skegness fields and you advertised no twin axels but they have them on site also cab and trailer units here too
Skegness fields site seems to accommodate twin wheeler Motorhome and cab and trailers units as they have 5 onsite this week (posted this because when booking it says no tag axle)and maybe deterring others 👍
1 vote -
Check information
Cross Key's site Sommerton states this site is Adults Only but camping bank holiday weekend and there are children here!
1 vote -
Check information
Cross Key's site Sommerton states this site is Adults Only but camping bank holiday weekend and there are children here!
1 vote -
twin axle as a selection
we are a family of 7, so a twin axle was our only choice
as we are searching and think we have found our perfect campsite, we read in small print, Twin axle not accepted
if you had it already as a narrow down selection, it would make is so much easier to research the sites
1 vote -
Review Scoring - Ask for justification for score(s) given
When users are giving scores about various camp-sites, they are asked to score in the relevant areas: Overall, Location, Value for money, Quality of Accommodation, Facilities/Activities, Customer Service, Child Friendliness, Cleanliness and WiFi.
When campers are giving these scores, they should be asked to give the reasons behind their score. This would help site owners to constantly improve their facilities and services they offer. For example, if an individual has had a good stay on which ever site they have stayed on, they could leave good scores (i.e. 9 or 10) for all areas. This does not, however, allow the…
6 votes -
Fix payment page booking bug (page refreshes)
There's a JS error in all desktop and mobile browsers. Nobody can book. On pressing 'Book Now' the payment form is shown briefly, then the page redirects to listing. You can stop the form refreshing by pressing <Esc> key quicky, but the ability to enter card details is disabled. Also the page shows 'Your stay is no longer available'
1 voteThanks for the bug report. This is actually for sold-out units only: we are working on a fix for this.
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Distinguish between tents and trailer tents in your filters.
Because of our ground we can have trailer tents but not tents. This is very confusing when a customer selects tents on the filter and our site comes up, only for it to say not suitable for tents in the description.
1 vote -
1 vote
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4 votes
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1 vote
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You put a search facility in for disabled service provided, i,e showers toilets, wheelchair accessible. we have the DDA now also.
Disabled facilities
1 vote -
Please install a "booking amendment" button on the customer portal
an amendment button where customers can simply put in their original booking ID, select extras and then make an additional payment - you are losing out on extra commission by not doing this and the customer satisfaction rate will go even higher!
2 votesThank you for this suggestion. Adding extras is a fairly rare requirement on the whole but we are working on a solution to amend all aspects of the booking, which is unfortunately not a trivial change.
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Check the campsites legitimacy
building site in campsite
1 vote -
ive lost money booking with you... its not a lot granted but i feel rather conned.
ive lost money booking with you...
its not a lot, granted, and i'm not going to chase you for £1.50 but this rather an unfair practice to customers in my position.
As a single person I booked a nights camping at Hendra in Newquay as it was the cheapest that was available on your site.
The booking went through, my account was debited and the following day i received a phone call from Hendra telling me they are a family site and do not accept booking from individuals.
I was refunded, but not the full amount. I assume that was…2 votes -
Have a link where you can pay off some of the holiday before being sent a reminder
A link on your account that allows you to chip away at the full price of the holiday in advance without being asked for money on a set date. Ie pay off £20 her or £40 there a week or fortnight
7 votesThanks for your suggestion. Currently we are working on way to pay in full, but will evaluate this idea later in the year.
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Clean male toilets and advise of no activities
Very poor amenities they were FILTHY .Not a single activity available which was totally unacceptable for a so called activity centre. An absolute disgrace
1 vote -
add private mobile homes for rent
I have a privately owned mobile home on a site in West Wales - would it be possible to add privately owned caravans for rent on this site as I am struggling to find a website with good coverage.
1 vote -
there is no information on the greater london campsites about who is in the emission zone
I looked at your listed sites for greater London and I think it would be a good idea to list whether or not they are in any charging zones ie-emissions zone.
1 vote -
Let users know when a site is not legal.
There is a site behind where I live in breach of all planning permission where users go and have no idea! The users I have met are quite appalled that they had no idea. They would have liked to know before booking!
4 votesThank you for your message. Campsites do not necessarily need planning permission to operate however we react to any concerns raised. Without knowing which campsite you are referring to, it is difficult for us to implement your suggestion :-)
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add an EV Charging station tick box for searches
add an EV Charging station tick box for visitors searching for places they can recharge their plug-in car safely.
1 vote
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