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138 results found

  1. Ensure that campsites inform customers prior to booking of the possibility of being allocated a pitch next to a road

    1 vote
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  2. ive lost money booking with you... its not a lot granted but i feel rather conned.

    ive lost money booking with you...
    its not a lot, granted, and i'm not going to chase you for £1.50 but this rather an unfair practice to customers in my position.
    As a single person I booked a nights camping at Hendra in Newquay as it was the cheapest that was available on your site.
    The booking went through, my account was debited and the following day i received a phone call from Hendra telling me they are a family site and do not accept booking from individuals.
    I was refunded, but not the full amount. I assume that was…

    4 votes
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  3. add private mobile homes for rent

    I have a privately owned mobile home on a site in West Wales - would it be possible to add privately owned caravans for rent on this site as I am struggling to find a website with good coverage.

    1 vote
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  4. there is no information on the greater london campsites about who is in the emission zone

    I looked at your listed sites for greater London and I think it would be a good idea to list whether or not they are in any charging zones ie-emissions zone.

    1 vote
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  5. Get the locations right for your major landmarks!!! Bolesworth Castle is not in Tarporley!!!!

    It's not hard. I've made a reservation based on this!!

    1 vote
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  6. make a hour cancellation possible without payment.

    Make a reservation that you can cancel within a small amount of time

    5 votes
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  7. add a "Comparison" feature to help users narrow down their options.

    Fantastic website - really useful, but I had to keep swapping from one listing to another to compare campsites, which got a bit confusing as I was looking at 13 favourites! It would be great to see several listings at once to compare key features & narrow down my choices.

    3 votes
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  8. i strongly suggest you make camps put breed specifications in their description

    I have just lost my money booking a site that allowed dogs but didn't put in the park description that certain breeds of dogs wasn't allowed I think breed specification is stupid anyway but I strong think that the parks that don't allow breeds that includes staffies should put it in their description as I've just booked an lost money due to a fact it wasn't put until after I booked on the page to say small print after paying which now has wasted my money in very unhappy about this an will nolonger be using pitch up as not…

    11 votes
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  9. Add a "along the road' box in the features for people looking for sites near the road for 'transit' bookings

    1 vote
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  10. Add a "donations" field to the payment process

    We like to give customers the option to donate £1-£5 to the AONB who look after the beutiful landsacpe that surrounds out site and upon which many of of our campers stroll. A simple dropdown box would suffice. Clearly we'd ask you to allow for this post commission calculation!

    1 vote
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  11. Features Section - Add the facilities dates

    In the Features section of the manager portal there are tick boxes for several facilities. Rather that having the facilities dates in the Terms and Conditions it would be good to have a box next to each facility in the Features section where you can enter the dates during which it is available.

    It would be good to have the option of adding an other box so as to add another date range as well as having a pre-set tick box next to it so you can simply tick "available entire opening period" (of the campsite) if applicable.

    1 vote
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  12. More informations about local attraction

    Many informations are missing on your forms campsite that what is necessary to discover in the beautiful regions of France, we have a solution with www.locaguide-tourisme.com .

    1 vote
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  13. Allow the customer to choose their username

    5 votes
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  14. Ferry costs

    Great site BTW. I booked 3 nights stay on a site on the Isle of Wight. This was £63.. After I booked .. I went to the ferry booking site.. £124 for the return sailing. I didn't think that a ferry trip across a couple of miles of water could be so expensive. I must admit that if I had done the ferry site first I wouldn't have booked a campsite on I.O.W.
    Can I suggest that you put a advisory pop up Or at least an advisory note to check ferry prices and availability before booking a camp site…

    1 vote
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  15. Please install a "booking amendment" button on the customer portal

    an amendment button where customers can simply put in their original booking ID, select extras and then make an additional payment - you are losing out on extra commission by not doing this and the customer satisfaction rate will go even higher!

    4 votes
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    1 comment  ·  Admin →
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    Under review  ·  AdminPitchup.com (Admin, Pitchup.com) responded

    Thank you for this suggestion. Adding extras is a fairly rare requirement on the whole but we are working on a solution to amend all aspects of the booking, which is unfortunately not a trivial change.

  16. Let users know when a site is not legal.

    There is a site behind where I live in breach of all planning permission where users go and have no idea! The users I have met are quite appalled that they had no idea. They would have liked to know before booking!

    5 votes
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    5 comments  ·  Admin →
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    Under review  ·  AdminPitchup.com (Admin, Pitchup.com) responded

    Thank you for your message. Campsites do not necessarily need planning permission to operate however we react to any concerns raised. Without knowing which campsite you are referring to, it is difficult for us to implement your suggestion :-)

  17. Let me book multiple pitches in the same booking

    6 votes
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  18. Footpath Photo Bug

    Hi Support - walking on Air homepage footpath photo needs to be smaller pix resolution - takes too long to load/open.on iphone etc

    1 vote
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  19. Put pictures of the campsite's facilities on website not people sitting outside their tents

    I need to know what the site is like not who is there

    10 votes
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  20. expand to australia, love it!, but ....

    the search design is great, shame its not in australia (ie worldwide).

    The key best experience is that you can select a location by 'radius'.

    This saves the user lots of time locating places with in a specific area.

    But once you have selected the radius and a result is offered (0 for australa) the radius is gone. I would like to go directly into my next search (this would save me time from that window).

    Wish you well!

    1 vote
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    Planned  ·  AdminPitchup.com (Admin, Pitchup.com) responded

    Thanks Karin – plans afoot!
    We do have search by radius but only for “point” searches…try Glastonbury or Croyde and you’ll be able to change the radius. If you do a new point-based search it’ll come back.
    Watch this space!

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