Help us improve!

Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

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  1. 1 vote
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  2. Enable other payment options for example paying for your desired booking via installments either weekly/fortnightly/or monthly even if it means that the last payment installment is completed a week prior to the dates of your chosen holiday/break

    1 vote
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  3. Pitchup is a great idea, it needs to be bigger though! It needs to be the Booking.com or airbnb of camping.

    Suggest you mobilise Pitchup customers to help you scale.

    Provide a money off voucher to customers for every campsite they recruit onto Pitchup.

    Put together a new section that has a campsite recruitment form in a range of languages that campers can give/send to campsites.

    By giving cash back you can encourage people to do a campsite recruitment drive to make their next holiday cheaper.

    Replicate the airbnb/uber ratings model, so no-showers are marked down. Giving PitchUp a real…

    1 vote
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  4. Make sure the dog information about the site is accurate

    1 vote
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  5. 1 vote
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  6. Aangezien de camping, met al zijn voorzieningen gesloten is, waarom betalen wij dan nog steeds de volle prijs. Er staat toch niets tegenover ?

    1 vote
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  7. I had booked a stay at a holiday park in Devon. This has today been cancelled by the holiday park due to Covid 19. The holiday park stated that because I booked through Pitchup that Pitchup were responsible for refunding me. Pitchup have refused. They have refused to refund me and have offered me 'future credit'. Future credit in these times of uncertainty is absurd. We don't know if we are going to have any airlines left, let alone camping-booking websites. Why should Pitchup keep my money when it was not me that cancelled the holiday. Future credit is ridiculous;…

    4 votes
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  8. 1 vote
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  9. 2 votes
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  10. An option for sites great for paddle sports such as to bring your own kayak or SUP

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  11. Please can you add a search feature for sites where continental touring caravans (caravans built with the door on the right-hand side) ARE permitted.

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  12. Best medicine is to feel and to be a part of nature. Camping is sure one of best methods to enjoy.

    1 vote
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  13. 1 vote
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  14. Once a review is left....the site manager can respond however they choose, whether truthful or not which is misleading and allows no comeback from the reviewer. Some of the reviews made on a recent campsite where we stayed were totally accurate but the manager's response made it sound otherwise....

    1 vote
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  15. Staffordshire Bull Terriers Rotweilers etc are not in the same category or listed in the uk as a dangerous dog. You should not be advising sites unless you are well educated.
    Pitch up are breed racist

    1 vote
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  16. Tell them what there actually is and if there going through a refurb so the guests know in advance either to book the site or not makes life alot easier rather turn up and it not usable

    1 vote
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  17. I know your firm is the uk, however having a Union Flag after the address in Dumfries Scotland followed by a union flag/jack instead of a Saltire. Please consider the separate flags for each of the home countries ir Welsh Dragon, England St George cross & Ni Flag. I think this would encourage people to use the site as they would be better informed. When I see the union flag after the Scottish address it puts me off using your site.

    4 votes
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  18. 1 vote
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  19. When I enter all my requirements thew searchcengine still offers me sites that are unavailable. This is beyond useless.

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  20. Within your feedback request I fall at the first question. As a couple in our 40s without children I wouldn't say we are a young couple and we're certainly not a mature couple. As there are no other suitable choices I've failed to complete your feedback at the first question. Be nice to see a revision here please as choosing the wrong category will give skewed results. Thank you.

    1 vote
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