Help us improve! (provided by Uservoice)

Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

Help us improve! (provided by Uservoice)

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  1. We like to give customers the option to donate £1-£5 to the AONB who look after the beutiful landsacpe that surrounds out site and upon which many of of our campers stroll. A simple dropdown box would suffice. Clearly we'd ask you to allow for this post commission calculation!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. With the huge growth in pre-erected units and huts etc it would make sense to be able to take these deposits at the time of booking and not upon arrival. People expect this to happen up front and it avoids awkward discussions upon arrival as well as unneccesary administration in a busy reception

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We would need to consider carefully the refund mechanism and also that Pitchup.com wouldn’t have visibility of the criteria. In the event of a dispute it would need to be clear that Pitchup.com wouldn’t be able to arbitrate. We’ll look into this.

  3. Dear everybody,

    We are a team of 6 people, in different parts of France (Paris, Caen, Nice, Vannes, Poitiers) and are used to work in customer relation.

    Best regards,

    Anne Etourneau

    We'd love to help you to spread your website on french territory.

    If you're interested please get in touch, ready to give you all information you could need.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. It would prove helpful when trying to promote our site through social media etc..

    1 vote
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  5. Live Chat Software is an Important tools which is to be in the Website, helps to get More sales leads than we expected because the Visitors in the Website are love to chat if there is a presence of Live Chat Software, So nothing to worry that Rapid Live Chat Software is One of the leading Live Chat Software in the UK which have an Trained Live Chat Operators which helps to chat with your real time website Visitors 24*7 with no rest helping to get more leads in your website.http://www.rapidlivechat.co.uk/home/rapid-live-chat/

    1 vote
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  6. In the Features section of the manager portal there are tick boxes for several facilities. Rather that having the facilities dates in the Terms and Conditions it would be good to have a box next to each facility in the Features section where you can enter the dates during which it is available.

    It would be good to have the option of adding an other box so as to add another date range as well as having a pre-set tick box next to it so you can simply tick "available entire opening period" (of the campsite) if applicable.

    1 vote
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  7. Many informations are missing on your forms campsite that what is necessary to discover in the beautiful regions of France, we have a solution with www.locaguide-tourisme.com .

    1 vote
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  8. Live Chat Support for Websites is very Important but it only takes time to install live chat, More thing is that,
    it is important to wisely choose the Trained Live Chat Operators which helps to Increase the sales leads.
    Etc: Rapid Live Chat Software helps to Chat 24*7 Hours or days to your website visitors, More information please visit http://www.rapidlivechat.co.uk/

    3 votes
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  9. Be able to price variable extras per stay for one-off costs such as fees which are only payable in peak season but not charged during other period.

    There is currently no "priced per stay" option for adding the price to variable extras.

    1 vote
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  10. 1 vote
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  11. I think will be easier for site managers to send us their testimonials on Pitchup.com site or even better through their extranet- by completing a form (very simple) on their extranet- or a link to a landing page with a form to complete. The point of this to have like an “action call” bottom to encourage them to send their testimonial and to make it easy and fast…

    3 votes
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  12. Great site BTW. I booked 3 nights stay on a site on the Isle of Wight. This was £63.. After I booked .. I went to the ferry booking site.. £124 for the return sailing. I didn't think that a ferry trip across a couple of miles of water could be so expensive. I must admit that if I had done the ferry site first I wouldn't have booked a campsite on I.O.W.
    Can I suggest that you put a advisory pop up Or at least an advisory note to check ferry prices and availability before booking a camp site…

    1 vote
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  13. an amendment button where customers can simply put in their original booking ID, select extras and then make an additional payment - you are losing out on extra commission by not doing this and the customer satisfaction rate will go even higher!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for this suggestion. Adding extras is a fairly rare requirement on the whole but we are working on a solution to amend all aspects of the booking, which is unfortunately not a trivial change.

  14. Unable to pay by debit card. Card declined is a rather useless user feedback. Tried multiple times but with this response it is just a game of hit and miss.
    I am using my card almost every day for online payments.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. I would like to add the link to my instagram in my camping page.
    Thank you!

    1 vote
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  16. Add salutations to the booking form so our confirmation is correct, looks more professional

    1 vote
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  17. A link on your account that allows you to chip away at the full price of the holiday in advance without being asked for money on a set date. Ie pay off £20 her or £40 there a week or fortnight

    3 votes
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  18. When setting up the Pitch Type, it would be better to completely remove 'Priced per person' from the Pricing Method. This would force campsites to put in a pitch price where we could ask them to include the car and two adults minimum. As it stands, having it priced per person offers them an easy way out as there is no flat pitch rate which would cover extras and persons we would like included (e.g. 2 adults and 1 car, although there may also be other extras potentially).

    It might also be worth having one car and two adults included…

    1 vote
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  19. It would be great to have the % of days' allocation covering the opening period of the campsite automatically calculated and showing somewhere on the portal.

    With this, we would be able to set a threshold which needs to be met for the section to be complete and activation requested, e.g. minimum 80% of days covered by allocation to set live.

    There will always be exceptions for a variety of reasons but having a threshold would make it a bit more consistent and manageable for us as well as the campsite owners.

    Having this allocation coverage % would help make…

    1 vote
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  20. 1 vote
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