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250 results found

  1. ive lost money booking with you... its not a lot granted but i feel rather conned.

    ive lost money booking with you...
    its not a lot, granted, and i'm not going to chase you for £1.50 but this rather an unfair practice to customers in my position.
    As a single person I booked a nights camping at Hendra in Newquay as it was the cheapest that was available on your site.
    The booking went through, my account was debited and the following day i received a phone call from Hendra telling me they are a family site and do not accept booking from individuals.
    I was refunded, but not the full amount. I assume that was…

    2 votes
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  2. Clean male toilets and advise of no activities

    Very poor amenities they were FILTHY .Not a single activity available which was totally unacceptable for a so called activity centre. An absolute disgrace

    1 vote
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  3. add private mobile homes for rent

    I have a privately owned mobile home on a site in West Wales - would it be possible to add privately owned caravans for rent on this site as I am struggling to find a website with good coverage.

    1 vote
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  4. there is no information on the greater london campsites about who is in the emission zone

    I looked at your listed sites for greater London and I think it would be a good idea to list whether or not they are in any charging zones ie-emissions zone.

    1 vote
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  5. add an EV Charging station tick box for searches

    add an EV Charging station tick box for visitors searching for places they can recharge their plug-in car safely.

    1 vote
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  6. Get the locations right for your major landmarks!!! Bolesworth Castle is not in Tarporley!!!!

    It's not hard. I've made a reservation based on this!!

    1 vote
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  7. Allow more than 10 sites to be seen on the Spanish map at one time

    1 vote
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  8. make a hour cancellation possible without payment.

    Make a reservation that you can cancel within a small amount of time

    4 votes
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  9. add a "Comparison" feature to help users narrow down their options.

    Fantastic website - really useful, but I had to keep swapping from one listing to another to compare campsites, which got a bit confusing as I was looking at 13 favourites! It would be great to see several listings at once to compare key features & narrow down my choices.

    3 votes
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  10. i strongly suggest you make camps put breed specifications in their description

    I have just lost my money booking a site that allowed dogs but didn't put in the park description that certain breeds of dogs wasn't allowed I think breed specification is stupid anyway but I strong think that the parks that don't allow breeds that includes staffies should put it in their description as I've just booked an lost money due to a fact it wasn't put until after I booked on the page to say small print after paying which now has wasted my money in very unhappy about this an will nolonger be using pitch up as not…

    7 votes
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  11. Put the truth on your web site

    I have recently stayed at your site and it was the worst site I have ever been on. People shouting kids screaming cars revving wheelspinning late at night.
    Then when you go you have to be gone by 10 am and if not then a person on a quad bike starts saying you have 5mins or charged for day

    1 vote
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  12. Live Chat Providers UK for websites

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    1 vote
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  13. Allocation - blanket update to add number of units

    Currently, when adding allocation via the Batch Update button, you put the total number that you'd like to put on a given date or date range (let's call this "ultimate" number).

    It would also be good having an option to increase/decrease the number of units over that date range (let's call this "relative" number).

    This would allow managers to amend the allocation for the units by the same amount for all of them rather than having to calculate the new "ultimate" number of units based on how many are left after having already been sold.

    Example: on 01/01 I have…

    1 vote
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  14. Have more promotional material

    To complement the email asking customers to submit a review, it would also be worth considering having it in hard copy that sites could print out as many have information points with leaflets that customers pick up.

    Following this theme, it would also be good to consider organizing Pitchup signs for hard-to-find campsites and wall plaques that campsites could put up to advertise Pitchup.

    1 vote
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  15. Review Scoring - Areas are ambiguous

    Quality of Accommodation - What does this mean? If someone stays in a site owned static caravan, for example, is the person is rating the caravan itself? Or the whole site, which would surely fall under 'Overall'. if someone was staying in a tent, what would they then be rating?

    Maybe a little message shown to the user when they are reviewing to remind them what they are actually scoring for that particular section.

    Also, if a site does not advertise to offer a WiFi connection, then a rating should not be allowed to be given, a N/A rating would…

    1 vote
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  16. Review Scoring - Ask for justification for score(s) given

    When users are giving scores about various camp-sites, they are asked to score in the relevant areas: Overall, Location, Value for money, Quality of Accommodation, Facilities/Activities, Customer Service, Child Friendliness, Cleanliness and WiFi.

    When campers are giving these scores, they should be asked to give the reasons behind their score. This would help site owners to constantly improve their facilities and services they offer. For example, if an individual has had a good stay on which ever site they have stayed on, they could leave good scores (i.e. 9 or 10) for all areas. This does not, however, allow the…

    6 votes
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  17. Add a "along the road' box in the features for people looking for sites near the road for 'transit' bookings

    1 vote
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  18. FREE LIVE CHAT SOFTWARE

    Rapid Live chat software Company provides Trained Live Chat Operators for your websites 24*7 http://www.rapidlivechat.co.uk/ in order to increase your sales inquiry through Live Chat Support and also FREE TRIAL PERIOD for first month through Live Chat Support.

    4 votes
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  19. Add a "donations" field to the payment process

    We like to give customers the option to donate £1-£5 to the AONB who look after the beutiful landsacpe that surrounds out site and upon which many of of our campers stroll. A simple dropdown box would suffice. Clearly we'd ask you to allow for this post commission calculation!

    1 vote
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  20. Enable owners to charge their accidental damage deposit online as part of the booking process

    With the huge growth in pre-erected units and huts etc it would make sense to be able to take these deposits at the time of booking and not upon arrival. People expect this to happen up front and it avoids awkward discussions upon arrival as well as unneccesary administration in a busy reception

    1 vote
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    Under review  ·  AdminPitchup.com (Admin, Pitchup.com) responded

    We would need to consider carefully the refund mechanism and also that Pitchup.com wouldn’t have visibility of the criteria. In the event of a dispute it would need to be clear that Pitchup.com wouldn’t be able to arbitrate. We’ll look into this.

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