Help us improve! (provided by Uservoice)

Be honest, be brutal and be bold. We want to hear about any and all bugs, tweaks and new feature ideas! This clever little user feedback site allows you to leave suggestions and/or vote for those left by others. The votes create a rating system that helps us to identify the most pressing issues.

Help us improve! (provided by Uservoice)

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  1. 1 vote
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  2. HSE state 5 toilets for between 76-100 people on a construction site- its the law! pitch up should only list camp sites (especially pop up sites) on this basis - toilet facilities ate falling way below an acceptable level on this site - lets get it sorted!!

    1 vote
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  3. I booked a campsite based on the distance given to a venue I was attending an event at, where a site came at the top of the list being only 3.1 miles away. I've since looked on google maps and it's apparently 9 miles away, so I think pitchup must be calculating the distance based on a straight line rather the actual distance by car / on foot. This statistic was misleading and didn't clarify on the site, as a result I had to cancel and lost some of my deposit.

    1 vote
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  4. I have just booked an 8 day holiday at Oak View Holiday park and booked an additional car and awning as your website details are not at all clear. This is an additional cost to me of £56.00 and have since found out today that they are. both included. Because I only booked it yesterday I am not entitled to either an amendment or refund for the additional monies spent. I must say I am very disappointed. I appreciate I have booked within the 7 day period, but the amendment is fiscal rather than anything that would affect the main…

    1 vote
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  5. There is no way to ask campsites if they can accommodate specific requests.

    This means that I am not going to risk booking certain campsites as I could lose the 15% deposit if, when I turn up, they are unwilling/unable to accommodate the requests.

    3 votes
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  6. I've booked several times now. For motorhome owners we need to know . . .
    is there water
    is there chemical disposal point
    is there grey water disposal for motorhomes - it is not like a caravan!
    Those things are important to know to select a site. At my last booking there was NO water, NO chemical disposal and NO grey water disposal. Nice site but overpriced without those facilities.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Within the filter options, there should be an inclusive section for 'Accessible Facilities/Features'.
    This would not only open your figurative doors up to the disabled community, but also those that may be older or those with young children and/or pushchairs.
    Options could include: terrain description, accessible toilets, accessible showers, changing places unit, any paths and their type, local hospitals, safe to play (is it near main road, cliffs, etc), transport links, pool with disabled changing facilities, any hearing loops systems, fridge provided for medication, step free or number of steps, lifts, ramps, any tactile paving, etc.

    There are many ways…

    3 votes
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  8. Iv been struggling to find caravan holidays for my mum who cannot walk up any steps, ideally she needs a caravan with a ramp. I wish all caravans with a ramp & caravan sites that recognise themselves to be disabled friendly would be highlighted straight away without having to click on each caravan site then looking in photos to see and or then ringing camp sites directly to find out. Thanks

    1 vote
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  9. We have a motorhome and it's very frustrating to find a site/pitch then read in the small print that it's campervans only.

    1 vote
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  10. Cant find reviews easy need to research by site name

    1 vote
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  11. 1 vote
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  12. There's a huge difference between campfires on the ground and open fires in raised firepits. Many camp owners don't object the latter, they are less harmful and better contained.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Enable other payment options for example paying for your desired booking via installments either weekly/fortnightly/or monthly even if it means that the last payment installment is completed a week prior to the dates of your chosen holiday/break

    1 vote
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  14. Pitchup is a great idea, it needs to be bigger though! It needs to be the Booking.com or airbnb of camping.

    Suggest you mobilise Pitchup customers to help you scale.

    Provide a money off voucher to customers for every campsite they recruit onto Pitchup.

    Put together a new section that has a campsite recruitment form in a range of languages that campers can give/send to campsites.

    By giving cash back you can encourage people to do a campsite recruitment drive to make their next holiday cheaper.

    Replicate the airbnb/uber ratings model, so no-showers are marked down. Giving PitchUp a real…

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make sure the dog information about the site is accurate

    1 vote
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  16. I had booked a stay at a holiday park in Devon. This has today been cancelled by the holiday park due to Covid 19. The holiday park stated that because I booked through Pitchup that Pitchup were responsible for refunding me. Pitchup have refused. They have refused to refund me and have offered me 'future credit'. Future credit in these times of uncertainty is absurd. We don't know if we are going to have any airlines left, let alone camping-booking websites. Why should Pitchup keep my money when it was not me that cancelled the holiday. Future credit is ridiculous;…

    4 votes
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  17. 1 vote
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  18. Aangezien de camping, met al zijn voorzieningen gesloten is, waarom betalen wij dan nog steeds de volle prijs. Er staat toch niets tegenover ?

    1 vote
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  19. 2 votes
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  20. 1 vote
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